I know this topic has come up many times and I have read over them and made appropriate changes but I still cannot get my Sage 50 Canadian edition to interface with my Outlook 2013 (32 bit!).
The following message comes us
If Outlook 2013 is the default MAPI client, it should open if you click on any link in the format:
mailto:[email protected]?Subject=email test
If it doesn't, it is not the default MAPI client.
Sage requires Extended MAPI, and Outlook 2003, 2007, 2010, and 2013 are most definitely Extended-MAPI compliant. I have 2013 on my desktop here, and it works as expected with Sage 50.
yes the link opens Outlook. There is something I am missing :-(
"Sage 50 cannot communicate with your email program"
Possibly it is your anti-Virus / anti-malware / firewall that is blocking communication from Sage 50 into Outlook.
These programs are sometimes designed to assume that any program that's trying to send email, is EVIL, unless they've been configured otherwise.
Hmmm. I'll look at it but generally if I open outlook from another program Norton will ask me if I would like to allow it. I have no problem anywhere else. I'll investigate though.
Still open to any other suggestions :-) Please !
if I open outlook from another program Norton will ask me if I would like to allow it
And when you try to email from Sage 50, you get nothing from Norton?
What happens if you disable the Norton firewall for 15 minutes and try?
Randy, your link opens Outlook 2013 for me too, but I get the same error emailing with Sage
but I can email using Quickbooks - so it can't be a firewall issue
to be sure, I disabled the firewall and tried Sage again - same error
but when I open outlook, I get
sage 50 add-in
the parameter is incorrect
what parameter ?
I click ok, and outlook opens
Open Control Panel, right-click on Sage 50
Do a 'change' installation of Sage 50, and un-check the Add-In for Outlook, then do another 'change' installation of Sage 50, and select it to install.
It can still be an anti-malware / firewall issue if you can email from one program, and not another, since the antimalware / firewall software may be configured to block some programs, and not others.
I've seen Norton silently block Sage 50 from connecting to data on another workstation, opening the firewall for 15 minutes made everything work. Then came the fun process of configuring Norton...
Panda was especially certain that Sage 50 was evil for trying to connect to anything. I had to completely uninstall it and use Windows Defender.
So, yes, anti-malware isn't an excuse from a support tech. If all the software is installed, all the wiring is hooked up, and it still doesn't work, it's the most probable cause of an issue.