I know this topic has come up many times and I have read over them and made appropriate changes but I still cannot get my Sage 50 Canadian edition to interface with my Outlook 2013 (32 bit!).
The following message comes us
If Outlook 2013 is the default MAPI client, it should open if you click on any link in the format:
mailto:[email protected]?Subject=email test
If it doesn't, it is not the default MAPI client.
Sage requires Extended MAPI, and Outlook 2003, 2007, 2010, and 2013 are most definitely Extended-MAPI compliant. I have 2013 on my desktop here, and it works as expected with Sage 50.
yes the link opens Outlook. There is something I am missing :-(
"Sage 50 cannot communicate with your email program"
Possibly it is your anti-Virus / anti-malware / firewall that is blocking communication from Sage 50 into Outlook.
These programs are sometimes designed to assume that any program that's trying to send email, is EVIL, unless they've been configured otherwise.
Hmmm. I'll look at it but generally if I open outlook from another program Norton will ask me if I would like to allow it. I have no problem anywhere else. I'll investigate though.
Still open to any other suggestions :-) Please !
if I open outlook from another program Norton will ask me if I would like to allow it
And when you try to email from Sage 50, you get nothing from Norton?
What happens if you disable the Norton firewall for 15 minutes and try?