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Box157

set printer for Sage 50 Accounting Software release 2017.3

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Posted By

I used to be able to select to print my invoices as PDFs. Today I discovered I can no longer do that.

Even though when I go to print the invoice the report option says it is set to PDF it prints on the inkjet and will not let me change that. t Every place I can possibly set the printer to PDF in reports has been done. The software will not print to PDF unless my default printer for Windows is set to PDF (Using Windows 10 pro). Never had this problem before. Only thing I did differently is that I closed my 2018 books and opened 2019. I have searched everywhere on-line for an explanation - there are several there which say choose reports and forms from the set-up menu and then pick your printer for the report you want. - All are set to PDF - even rebooted my computer a couple of times. Had my IT guy look at it - he can't figure out what is going on. For reports I can select which printer I want, but not for Invoice transactions

My only option appears to be to set my default printer in windows to PDF, which is bit of a pain

Top Replies

  • +1 suggested
    Box157 said:
    Only thing I did differently is that I closed my 2018 books and opened 2019.

    If you also updated the software to Sage 50 2019, it may have set (or re-set) your settings to print to the default…

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    SUGGESTED
    Box157 said:
    Only thing I did differently is that I closed my 2018 books and opened 2019.

    If you also updated the software to Sage 50 2019, it may have set (or re-set) your settings to print to the default. 

    Microsoft Windows 10 can be set to automatically change your default printer, so if Windows has decided to make PDF your default today, and you happen to look at Sage 50 2019 right after, Sage 50 will appear to be set print to the PDF printer, but it's ACTUALLY set to print to the default, which Windows can keep changing whenever you print from other applications. 

    Turn that feature off in Windows by unchecking 'Allow Windows to manage my default printer' in Printers & scanners, then set up Sage 50 printing.

    If that doesn't seem to be the issue, is the Company File set up with different user profiles?  The print settings for Sysadmin can be different from the settings for another login.

    Are you working from different computers at different times?  If Sage 50 can't find the EXACT printer name you used last time, it may revert to the default printer.

  • 0 in reply to RandyW

    No I didn't update to Sage 2019 because I don't use payroll and the last time I did an update it so screwed up my system I thought I had was going to have to start from scratch (despite my back-ups) It took my IT guy forever to sort it out.

    As in my reply to DMaster, windows managing my default printer is disengaged.

    Will try and check the company profile. Hate to be dumb but where do I find that?

    I only use this computer. That comes from a paranoia I gained years ago when I first started with Simply. I was terrified I would lose data if I switched computers because I couldn't understand how the software saved data.

    Thanks for the suggestions I am game for more.

  • 0 in reply to Box157

    I do suggest that you give Sage support a call and have a Level 2 tech take a look at this.

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