Eris:

You may not have your statement form setup in the Reports and Forms section. Let us know if this solution corrects issue!

nope.   all is set up correctly.  

Here is a Knowledgebase article to solve this issue:
https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=18120&sliceId=1&isLoadPublishedVer=&docType=kc&docTypeID=DT_Article&stateId=856&cmd=displayKC&dialogID=47723&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&openedFromSearchResults=true

Sorry seems that I don't have access to this article

Try this link:

support.na.sage.com/.../viewdocument.do

Is this a link to the US site.  is there on for Canada?

The knowledge base states it is for the Canadian version of Sage 50!