Wow, I just learned that I am being screwed in a major way by Sage's new approach in regards to pay services.
I used to buy the Sage software every 2-3 years. We did not mind not having the latest version since we are a VERY small business of just 2 employees.
I was ALWAYS able to make paycheques easily by calculating the deductions by hand.
However, this all changed last year. I decided to upgrade and update our software to the 2016 version.
When it all started going down the drain.
I was no longer able to access the paycheque windows, I kept getting an error message saying I needed an active subscription.
I called and was told I would no longer be able to access the pays if I did not PAY SAGE 95.01$ for a service I never needed before!!
And now, to top it all off, I get an automatic renewal notice that says my credit card will be AUTOMATICALLY CHARGED for 620$!!
How is it considered an "automatic renewal" from 95.01 to 620??!! Is beyond me, and what's more, this is still for services I do not require. All I want is my Pay window accessible.
I feel very screwed and this is according to me abuse.
After calling customer service, sales department and more, the only answer I get is that I do not have any other option than to pay for the service 620$ YEARLY!
Wow, I used to be an advocate for Sage, got all of my small business owner friends to get it and use it.
I even set it up for many of them!
Well, let me tell you, if you have a version installed previous to 2016, keep it, don't update it! Also, if you do not use SAGE, great, don't they will find a way to make you pay no matter what you need or don't need.
Let me tell you another thing, I will share my newly lived experience, with as many people as possible. AND I am going to make a complaint to consumer rights office.
Thank you SAGE, I am no longer unconditionally in love with you, thanks for ruining 12 years of good business together. Honeymoon's over, I want a divorce!
Good luck trying to keep me as your client...