gangus said:

Is the unresolved to show zero before I post or do I have to resolve this prior to posting?

I am afraid you've asked the same thing on both sides of your "or".  And the answer is Yes, if you wish to do it properly.

On the menu, you will see a Report menu.  Select the Journal entry option from it and you will see it will try to post a one-sided entry to balance.  This can't be done so you will have to plug the amount to just one account if you hit Post/Process now.  I had this same issue two days ago with a client and found the amount of roughly $292 was actually 4 entries missing from the books and at least two were over $10000.

The negative means you need to find something on the Deposit side to check off as cleared or you have checked too many items on the Withdrawal side.  If you have reviewed the statement and checked off everything that is on it, and nothing else is checked off other than both sides of adjusting entries, then you are missing an entry.

You have started resolving the problem properly by double-checking the dates.

Are you doing the first reconciliation since doing the accountant's year end entries?

Is there anything in the Discrepancy amount?  It should be zero.

Have you double-checked that your Statements Opening and Statement End Balances are the same as on the credit card statement?

Do you still see the accountant's YE Adjusting entry and if so, does it clear the unresolved amount if you check it off?

If not, are you still showing the Insert Outstanding button and can you add back in the Accountant's year end entry to see if it will clear the unresolved.

Yes, you're are correct! It's been a long day of trying to figure this out.

Ok, I see that is just on the one side of the report. I must be missing an entry on the deposit side. All items on the statement have been checked and the start and end dates are correlating with the statement....

Richard S. Ridings said:

Are you doing the first reconciliation since doing the accountant's year end entries?

Yes, this is the first reconciliation since the accountant'sYE. 

Richard S. Ridings said:

Is there anything in the Discrepancy amount?  It should be zero.

So I have done a reset reconciliation, the entry disappeared from the item line but still showed as a negative unresolved, plus a positive discrepancy. So I manually inserted the outstanding entry. Once I do that it still shows as an outstanding entry. otherwise, when checked it shows as negative unresolved and outstanding, discrepanices show as zero. Does that make sense?!

Richard S. Ridings said:

Have you double-checked that your Statements Opening and Statement End Balances are the same as on the credit card statement?

Yes, these match the statement!

Richard S. Ridings said:

Do you still see the accountant's YE Adjusting entry and if so, does it clear the unresolved amount if you check it off?

If not, are you still showing the Insert Outstanding button and can you add back in the Accountant's year end entry to see if it will clear the unresolved.

This is the transaction associated with said unresolved item line. When I bring it back into account reconciliation, it still shows as an unresolved amount as stated above. I must be missing an entry as you mentioned.