Sage 50 cannot communicate with your e-mail program. Please ensure that your e-mail program is MAPI-compatible and that it is the default MAPI client

Is anyone else having difficulty getting email to work from Sage 50, with Office 2010 or 2013?

We have tried to resolve this, to paraphrase and make a very long story short:

Sage says that Sage 50 "The 'click-to-run' version of Outlook is NOT supported by Sage."  ** NOTE ** Sage not supporting it doesn't mean it won't ever work, but if it doesn't, they don't feel obligated to help.   I've had the 32 bit click-to-run Outlook work on three workstations, 2 of which were 64 bit OS.  I've had it not work on two workstations, and haven't been able to find the missing / extra / wrong DLL or Registry entry that's different.

Microsoft says that " 'Click-to-run' is how we're delivering Microsoft Office now."  Installation other than click-to-run usually requires a Microsoft Volume License.

There's easily 50 thousand words of techno-speak from Microsoft about the new way and how it works and why it's better.   No doubt that's true for some, but it's not true for me! 

Microsoft also more or less hints that if third-party programs are properly designed, they will work with all versions of Outlook back to 2002, including the new click-to-run.  If they are not, they will be unable to 'see' that MAPI is available, since it's inside the 'click-to-run' virtual machine bubble.

I'm more about fixing computers than fixing blame.  Sage's response to this issue reads like an unproductive "we didn't break it, not our problem".  Maybe it's time for Sage to just 'man up' and deal with this. 

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  • I feel your pain!  Same issue... NOTHING works. Sage tech support waste of time.  What a complete waste of time and money spent on an expensive accounting program.  Sage claims that its a "third parth software issue".  The rep who helped me couldnt even figure out how to determine if outlook was running 32bit... and told me to google for a solution!!!