Is anyone else having difficulty getting email to work from Sage 50, with Office 2010 or 2013?
We have tried to resolve this, to paraphrase and make a very long story short:
Sage says that Sage 50 "The 'click-to-run' version of Outlook is NOT supported by Sage." ** NOTE ** Sage not supporting it doesn't mean it won't ever work, but if it doesn't, they don't feel obligated to help. I've had the 32 bit click-to-run Outlook work on three workstations, 2 of which were 64 bit OS. I've had it not work on two workstations, and haven't been able to find the missing / extra / wrong DLL or Registry entry that's different.
Microsoft says that " 'Click-to-run' is how we're delivering Microsoft Office now." Installation other than click-to-run usually requires a Microsoft Volume License.
There's easily 50 thousand words of techno-speak from Microsoft about the new way and how it works and why it's better. No doubt that's true for some, but it's not true for me!
Microsoft also more or less hints that if third-party programs are properly designed, they will work with all versions of Outlook back to 2002, including the new click-to-run. If they are not, they will be unable to 'see' that MAPI is available, since it's inside the 'click-to-run' virtual machine bubble.
I'm more about fixing computers than fixing blame. Sage's response to this issue reads like an unproductive "we didn't break it, not our problem". Maybe it's time for Sage to just 'man up' and deal with this.
This sounds like you are using the 64 bit of office. You have to be using the 32 bit version. This is something i have done myself when installing office and it took me a while (and a lot of swearing at my computer) to figure out that was the problem
there's more than a 64-bit problem, I've got windows live mail 32-bit that is supported with sage2015 and I get the same message
but the same WLM works fine with Quickbooks
WLM was installed after sage2014, and installed before sage2015 - and I get the error in both cases - installation order doesn't seem to matter (as it shouldn't)