error on sage 50 2021 run from sage cloud

Im running sage 50 version 2021 and im having this problem. I use the cloud service sage one  This transaction could not be processed because the company database could not be found, or the database engine is not running.  If your company data is stored on a network computer, make sure the network drive is accessible from your computer.  Sage 50 will now close.  Any unsaved data will be lost.