Just further this, I unshared the file before closing it but the program still thinks it is shared and takes me to the Sage Drive login page. I restored a backup from the previous day and get the same message.  Somehow even after unsharing the file, the link to open the data file still goes directly to the Sage Drive login page.

Support opens in 6 and a half hours!

Figured it out!  I turned off my internet connection and it gave me an option to save the file which then opened fine. 

Hey Bruce Hupet,

Thanks for reaching out. Glad you figured something out! Will leave these resources below for other users. 

The most recent webinar from July 7th on Remote data access (previously called Sage Drive) multi-user enhancement

Can be accessed here (the live DEMO starts at 17 minutes in)  Watch Recording

Getting Started Tips for Remote Access (formerly Sage Drive) users:

KB 105572 provides the steps on how to migrate your company file from Sage Drive to Remote Data Access.

If you have Sage Drive and are having trouble launching your database, see  KB105575 - "Error: "Unable to open company file" when attempting to convert Sage Drive files to 2020.2" with instructions.  As part of the 2020.2 release, customers who use Sage Drive are required to go through cloud on-boarding as the function is transitioned to the new Remote Access. Please ensure there are NO special characters (/, //, = etc) in the company file name or else this will trigger an error. Please edit out any of those special characters from the company name and try the cloud on-boarding process again.

Note that converting your Sage 50 CA data requires you to be in single user mode, sysadmin (is the default user*). The software would have required a password be set for the sysadmin user. If this is unknown, a password override request can be asked of the support team. KB10362 "What can I do if I forget or lose my password?"  here provides you with additional details. You can contact Technical Support at 1-888-522-2722 to request a password override which is a chargeable service if you're not on an active Sage Business Care plan. 

Anti-virus tip:

Any Norton Anti-virus user should also see KB10554 "Sage 50 2020.2 crashes with no error message after I select a company file and try to open it" . 

5 other resources related to error messages:

1. KB 105679 Error: "Something went wrong" when uploading file to Remote Data Access
2. KB 64128 Error: "Download has failed..." when downloading company file from Sage Drive or Remote Data Access -
   1. Now updated to reflect RDA issues.
3. KB 105704 Why can't I change the sysadmin email address?
4. KB 105622 'Paused' sharing randomly occurs in a file that is converted to 2020.2 after opening
5. KB 105544 Sage 50 2020.2 crashes with no error message after I select a company file and try to open it 

More tips:

We have a previous post, called Part 1 of 2: Sage 50 CA Data Conversion Tips , where we shared some top tips for users with data conversion issues.

1. Check whether the sample company opens and is successful through the conversion. The 2020 sample data is located at C:\Users\Public\Documents\Simply Accounting\2020\Samdata
2. If step 1 works out, your company data should also open. Alternate scenarios include:
3.  If your company file doesn't open, then you have a data issue.
   1. Note that both data location and Windows permissions may be a factor. The Windows operating system is usually installed to the C:// drive, your data should also be located here for full permissions to take effect.
   2. Sage Drive users should also un-select the automatic backup option on the Upgrade Company screen.
       
4. If your company data fails at the end of the conversion process, then you have a conversion issue for which it's best to try an alternate backup copy or call Sage  Support at 1-888-522-2722 for assistance.

• Tip: call in as early as possible during peak season and or  consider creating an online support ticket by going

1. 1.  Customer Portal (partners need to access Partner Portal).
      1. Creating a support ticket number will give you a number to enter in the phone system, as well as, a way to pre-fill details. See How do I create and view a Support Ticket via the Sage Customer Portal?
      2. Note that the phone system will not let you wait on hold and only asks if you'd like a callback once. 

Here's are some resources for working with your data:

Don't need the tax tables yet because you're not in BC or Yukon and want to roll back to the 2020.1 version?

Here's a download link: 

• Version 2020.1  - Full Product install (395MB)
  • https://cdn-dlm.esd.sage.com/Sage50CanadianEdition/18611/SA_20201CP1.exe

Hope this helps!
Erzsi