How do I reset a password? I forgot that I changed the password when I updated to a new version. I have been using the new version but shut down my computer and now I entered my old password too many times and is locked out(?) I found my new password but it doesn't work now. Help please!!
[email protected] said:I entered my old password too many times and is locked out(?)
I don't believe that Sage 50 Canadian has the ability to lock out a user. It only refuses to open while it's running, each time you load the program is a new start.
It's possible something went wrong with the conversion / password change, I've seen other posts here where the recommendation was to convert the old data again. Entries into the previous conversion will be lost.
I agree with Randy here, it does not lock you out. If Sage 50 CA does not accept your password, 2 possible
1. wrong password entered
2. data file is corrupted
If you have enter a lot of data since the conversion, then you can contact Sage 50 CA support for assistance.
hope this helps