Just installed Sage 50 Canadian 2019.1 and now cannot send email invoices, statements, etc using a desktop email client. Getting MAPI result code: 2 error message.
It worked fine using Sage 50 2018.3 an hour earlier, but since the update, now getting error message.
Anyone out there have a solution.
It seems to me this is an issue every time I update, but I can't remember for the life of my what I may have done a year ago when the same issue appeared. Arrgggh!
Thanks for reaching out. Believe I located account for __ ___ CPGA. #400XXXXX220.
Not seeing notes on Support Ticket (8006454810) of what was done last year to resolve this.
We’ve created an online support ticket #8007239383 on your behalf, which the Sage 50 CA support team should follow up on within 48 hours.
To troubleshoot, See method 2 and 4 of KB 10731 "Error: "Email MAPI error : An error occurred in sending the message."
The fix may be as simple as changing the Sage 50 icon properties to "always run as adminitrator."
You can update your Support Ticket on the Customer Portal (at customers.sagenorthamerica.com/.../login ) which is monitored directly by the Technical Support Team. Your login is your email address.
You can also reach Sage via one of the following methods:
Online chat: www.sagecity.com/resources
For other issues, browse the Knowledgebase at https://support.na.sage.com. This gives you access to articles containing solutions to the most common technical issues with the software.
Lastly, we offer a support plan which enables you to schedule callbacks, please contact our Sage 50 sales team at 1-877-495-9904 for details.
Warm Regards, Erzsi
Thanks so much, I did get it to work, involved signing out of both Sage 2019.1 and my mail client and signing back in to both and boom, it started to work.
thanks for the assistance.
PS - I am signed into Sage50 2019.1 as the Admin (always).