Cannot download a Sage drive company

I am the administrator yet I keep getting the message noted below.  Meanwhile I cannot use Sage because a second user (who is able to download the company) has been making entries.

"You have a valid Sage ID but you are not authorized to use this feature.  Contact your Sage administrator so you can use this feature"

Well I am the administrator so now what do I do?  I called Sage and they said the problem is with Windows not with Sage!!!