Issues with 2018.1 release

Hi all,

We're running into these issues when running the 2018.1 release:

1.  Opening any report from My Reports causes a crash.  Opening the report from Reports | etc | Etc doesn't.  

Work-around is to pick the report from the longer Reports menu, fix is to Open the report from the long Reports menu tree and save it.

For me the other part of the fix is to delete all the reports from 2011 that I no longer need.

2.  The search / Advanced Search screens' default button appears to be the 'OK' button on screen, but pressing 'Enter' will cause the window to close as if the 'Cancel' button was pressed.

Work-around is to press the [TAB] key many times, or click on OK.

3. Printing pay stubs to one printer was crashing with an 'out of memory' error.  Windows 10 'Print to PDF' + printing the PDF to the printer worked, so we're still going to do that this time rather than fight with it further.

But we have type-to-find back on recurring transactions, so on the whole we are wavering on being not unwilling to admit we are not no longer unhappy.

Parents
  • 0

    1. Sounds like the conversion didn't convert all the saved template properly, maybe try backup and convert again.

    2. Bug with General journal, receipt and payment.

    3. if Pdf writer works and printer doesn't, could be compatibles with printer driver, could update latest driver or try article  10526 

  • 0 in reply to Jason.

    Thank you for your responses Jason, it is much appreciated.

    Jason. said:
    1. Sounds like the conversion didn't convert all the saved template properly, maybe try backup and convert again.

    I don't think there was a conversion problem.  Every report selected under 'My Reports' was causing a crash, no report selected under the longer Reports | customers | etc, etc. menu caused any crash.  

    The next day I deleted several reports that I knew we no longer needed, and now there is no longer any issue. 

    Possibly there were too many reports altogether (and all ungrouped), or there were one or more invalid templates that were causing a problem with the list. 

    Jason. said:
    Bug with General journal, receipt and payment.

    I would like to point out that it's happening in every search / lookup dialog box in the program, including the general search / Advanced Search accessible from the main program window.  The highlighting disappears when the focus is moved to another window, if that helps.

    Thanks Jason, any word on if / when there's going to be a fix available?  Some of our people use the search feature dozens of times in a day, and they are forgetting to hit 'enter' automatically because they are so used to how it used to work. 

    Jason. said:
    if Pdf writer works and printer doesn't, could be compatibles with printer driver

    Thanks Jason, the printer is 5 years old, not old enough to be on that list!  

    We changed it to print directly to the printer's IP address instead of through a print server queue and it worked properly, so it was a corrupted printer setting in Sage or a problem interacting with that particular Windows server print queue. 

    Randy

Reply
  • 0 in reply to Jason.

    Thank you for your responses Jason, it is much appreciated.

    Jason. said:
    1. Sounds like the conversion didn't convert all the saved template properly, maybe try backup and convert again.

    I don't think there was a conversion problem.  Every report selected under 'My Reports' was causing a crash, no report selected under the longer Reports | customers | etc, etc. menu caused any crash.  

    The next day I deleted several reports that I knew we no longer needed, and now there is no longer any issue. 

    Possibly there were too many reports altogether (and all ungrouped), or there were one or more invalid templates that were causing a problem with the list. 

    Jason. said:
    Bug with General journal, receipt and payment.

    I would like to point out that it's happening in every search / lookup dialog box in the program, including the general search / Advanced Search accessible from the main program window.  The highlighting disappears when the focus is moved to another window, if that helps.

    Thanks Jason, any word on if / when there's going to be a fix available?  Some of our people use the search feature dozens of times in a day, and they are forgetting to hit 'enter' automatically because they are so used to how it used to work. 

    Jason. said:
    if Pdf writer works and printer doesn't, could be compatibles with printer driver

    Thanks Jason, the printer is 5 years old, not old enough to be on that list!  

    We changed it to print directly to the printer's IP address instead of through a print server queue and it worked properly, so it was a corrupted printer setting in Sage or a problem interacting with that particular Windows server print queue. 

    Randy

Children
  • 0 in reply to RandyW

    Hi Randy, regarding to the second issue, no official date as of now, but should be on next update.

  • 0 in reply to Jason.

    Any update on when the fix will be out on the search issue? This is by far the most infuriating bug in 2018 - second only to 2017's bug that automatically changes the payment method to the client/vendor default YET is still located prior to the client/vendor selection. 

  • 0 in reply to Hbalatti

    There will be a new update 2018.2 which will start rolling out on March 27-2018. It may have a fix. The release notes are not detailed enough to indicate whether or not your particular issue has been resolved.

  • 0 in reply to The Software Coach

    I can assure you, this is not MY particular issue. Anyone that spends their days living in sage for multiple customers with multiple needs would have this exact issue. Bookkeepers use the keyboard. The don't scroll and click during regular entry. I can not believe that Sage would completely overlook these issues. 2018 release should have fixed the payment method issue - if by no other means than to relocate the payment method selection to AFTER the client selection. And I would hope that the 2018.2 release will have this search problem resolved. I have been a sage partner for 10 years and I wouldn't let any of my clients update to 2017. I actually had to redo an entire days work so I could downgrade back to 2016 after I upgraded one of my clients.We had to bite the bullet and update to 2018 as tax tables were not released for the 2016 version. Any of my clients not running using payroll are still running 2016 - simply because of these inexcusable bugs and how they impact every day functions. 

  • 0 in reply to Hbalatti

    Hbalatti said:
    I can assure you, this is not MY particular issue.

    I think she meant this particular issue, rather than this issue that is particular to you.  This thread started with three issues, Sage hasn't definitively stated whether this is fixed.

    Hbalatti said:
    2018 release should have fixed the payment method issue

    The frustration created by entering a stack of mixed invoices makes me wish for a pile of wood to split.

    Hbalatti said:
    if by no other means than to relocate the payment method selection to AFTER the client selection

    The Invoice entry screens should be a lot better. - larger fonts, more responsive, better contrast, smoother operation, better lookup, larger Project field. 

    Since the payment method now changes / can change automatically partway through the entry process, the field should be moved to the end, just above or beside the 'POST' button.  A good designer / programmer would know that changing HOW the screen components work, means revisiting the whole design. 

    Sage 50 notifies me when I email an invoice for a customer that usually gets printed ones, but doesn't warn when I post a cash payment to a customer that is supposed to be credit card.

    Sage software notifies me that a particular customer is a slow payer (I know that!) but not when I'm posting a Telpay or Beanstream EFT to the cheque account.

    Maybe there is a way to automatically direct receipts of CHEQUES and CASH into 1053 Cash on Hand and EFT / Direct Deposit into 1060 Chequing account.  Doesn't seem to me, to be possible.

    Maybe there is a way to set up a Credit Card as a default payment method for all one-time vendors (or all one-time customers).   Defaulting to CASH is... quaint, at best.