• Troubleshooting New Installation of Sage 50 Canadian Vewrsion 2020

    Our not for profit recently purchased Sage 50 Canadian Edition 2020 for Two Users. It was installed on our Administrative Assistants PC that had used the student version for many years prior and does the accounting for the Society. She sent the installation…
  • Quantum is $3700 CDN but we can't get assistance from Level 2 for 2 days now

    Quantum members get the same level of service that a Pro user does. Company accounting is down.... 4 level 1's have tried to assist but all say it needs to go to level 2. #1 Tried to call several times and have stayed on hold for hours....... no pickup…
  • Possiblewrong software

    I use sage50 for my main company. It's in a standalone environment. Which isn't online . And I'd like to keep it this way. I've now started looking after the books for s very different company and want to utilize the cloud version of sage so I can…
  • I am just back to work since the new year. I cannot open my sage 50.

    It is telling me that that "I have a required data file missing". What does this mean and how do I fix it? It is not upgraded to the 2020 version yet.
  • Sage Upgrade to 2020 version - Keeps Crashing our system - NO SUPPORT

    We were told in September that if we did not upgrade our 2018 software that we would have problems and not be able to receive support. Essentially after many emails, we reluctantly decided that even in a slower economy that we would spend the $3500…
  • Has anyone here been able to get technical support from Sage to move their app to a new server?

    I have reached out several times since the beginning of September and so far no response at all. Our data is sitting on an old Windows Server2008 machine which must be retired. We need support to get the Sage app installed on a new server and the data…
  • Sage 50 2019.3 email issue

    I have reinstalled Sage 50 2019.3 on a Dell laptop (Canadian Edition). Using Connection Manager v8.2. Outlook email on the laptop is working without issues. Outlook email via Sage 50 is not working properly. In most cases it takes a long time until…
  • 2019 Premium - 2nd User won't activate

    Since Sage isn't willing to provide any sort of support, I need your help. We purchased the premium edition from Staples, have it installed on two computers (one acting as our server). We have it working on our server properly at this point with all…
  • New Computer speed needed

    I have the Accountants Edition and the stated system requirements are Sage 50 Quantum Accounting 2019 and Sage 50 Accountant Edition 2019 System Requirements Processor operating at 2.0 GHz or higher (Multiple-core processor operating at 2.33 GHz…
  • Sage 50 CA Accountants Edition Starts to open and doesn't

    Installed Sage 50 Accountants Edition on a new computer. Have been on with computer tech for 6 hours to try on get Sage 50 to open.......nothing. I click to open sage 50. Says "Starting Sage 50. Please Wait......." and nothing happens is there a fix…
  • What is required to export to a spreadsheet?

    FormerMember
    FormerMember
    My bookkeeper was given permission to purchase a copy of SAGE for her home PC so she can work there while on maternity leave. In her response to my request to send me the month end reports (Balance Sheet and Income Statement) in spreadsheet form, she…
  • Cannot install 2nd newer version of simply on same system

    I have a need for two versions of simpy installed on my PC. I am running Sage Simply Accounting version 2013 with payrole . I also wish to install Sage Simply Accounting version 2014 without payrole. The new version detects the old and will not install…
  • The database engine has times out

    I cant open my company in sage and its driving me insane! When the window pops up to open your company - I have everything backed up on a memory stick, and when I open the folders I have created (Feb 2010, March 2010), the back up is not there. However…
  • Database Creation - How long should it take to create a new database?

    Hi there, I have installed a new copy of Sage 50 Pro and created a new database. The database creation failed the first time - taking over 5 minutes to create - and then eventually the program stopped working. After reboot, I again created the database…
  • Database connection won't run

    I downloaded the student version of Sage 50 (I have previously downloaded it before on a different computer with no problems). I just got a new laptop and now once it is installed I can not get it to properly run. It says how the database connection won…
  • Trying to Restore my SAGE info from my PC to Parallels on my MAC

    My husband just bought me a MAC, which I hate..he also purchased Parallels so I can run my windows programs on my MAC.... So i installed my SAGE no problem at all.... then backed up my company info on Sage to a flash drive and plugged it into my MAC.…