• Cannot access files when connection manager is mapped using DFS

    We recently moved the Sage database from one server to a newer one and did the drive mappings using DFS. After this the users could not connect to the Connection manager. If we mapped the drives directly to the new server it worked fine. Is there…
  • Sage 2020.2 RDA/Outage

    I need help!! I am just about at my witts end. I've been trying to contact sage every day since October 14th. I've spoken to people on the chat which the first person sent me to knowledgebase article (107248), as my original problem was that I could…
  • Cannot connect to company file on file server

    I have the connection manager installed on the server, users in question have full control access to the directory (NTFS) where the company file exists, they even have local admin access on their workstations. Everyone has FC on the share permission…
  • Connection manager update

    I have a user who would like to install sage 50 CDN Release 2019.3 however we have a group of users already on 2012 If I upgrade connection manager to V 8.3, will the 2012 users still be able to connect to his 2012 databases
  • InnoDB error- new install on Windows 10 Home

    Sage50 Pro 2013 I am currently using a laptop, and trying to move to a desktop. The laptop was purchased new 9 months ago - was Vista "refurbished" to Windows 10 Home 64-bit before I purchased it. I installed the program with the offline installer…
  • Simply Acct 2012 CAD question - closing a previous year end

    When I'm switching to a new year I know that I need to enter the new fiscal year posting date and to go to settings and select the date in which i don't want any entries to be posted prior to the new year.. when I get the adjusting journal entries do…
  • File will not open

    I am receiving the following message when I try to open the file Helena.SAI - Sage 50 Student Version Adobe Reader could not open 'Helena.SAI' because it is either not a supported file type or because the file has been damaged (for example, it was sent…
  • Historical mode

    I am not able to enter into historical mode for my customer sales as it won't let me input my historical balances. Cheers, Steph