• LTD Benefits paid 100% by employee

    Looking to find information on the correct posting for LTD Benefits 100% paid by employee.

    The LTD payment by employee is being posted to LTD Payable account 2000 through the Payable module

    The LTD payment made to the insurance company is being paid in…

  • Re-Install, Activation and Registration of Sage 50 Premium 2017

    We purchased Sage 50 Premium 2017 back on November 4th 2016. It was licensed to our company. I have the serial number, the account ID, the key code and the invoice from Sage giving us the download link, etc. We were allowed to have it on 2 computers so…

  • How long should you be expected to hold for support?

    I've been on hold for support for over 4 hours this afternoon and am now holding for a third support person.  This is unacceptable!  If support is experiencing higher than normal call volumes everyday, then the volume is actually normal and they should…

  • Annual subscription plan for Sage 50cloud Accounting

    Received first renewal, do users recommend to continue with the subscription? Are the benefits worth the expense? 

  • sage 50 premium accounting 2019.2


    i have sage 50 premium 2019.0 and im trying to update it to 2019.2 but it tells me that i need to download sage 50 on the computer first before upgrading, which i already have sage 50 on the computer. what do i do for it to work?

  • Unable to update 2017 file into 2021.

    I have a company file that was worked on by Sage in 2017 and I have not been able to update into the new programs. As a work around I have been using it in 2017 version, however I have upgraded my computer and no longer have the 2017 so I need it fixed…

  • Sage 2020.2 RDA/Outage

    I need help!! I am just about at my witts end. 

    I've been trying to contact sage every day since October 14th. I've spoken to people on the chat which the first person sent me to knowledgebase article (107248), as my original problem was that I could not…

  • Problem with Download and Installation of 2021.0 Release for Sage50Cloud

    I received notification to download and install the 2021.0 product update.

    I downloaded the update.  When exiting Sage it asks the "Install Now" or "Remind Me Later" questions.

    My problem is that I click Install Now and nothing happens…

  • How to move datebase from server to local computer?

    Our database is stored on the server, and there is  "connction manager" on the server. However, we are changing new computer, and want to move data to a new computer(local) and not use server any more. Can I just copy the company's file from server to…

  • Sage 50 Canadian 2020.2 update. Unable to share company data

    This update is a nightmare, as is Sage 50 Platinum support. I have companies that I had to restore the data on the desktop and cannot reshare.  I have been on hold with support numerous times and was cut off 4 times today without being able to speak with…

  • Installation

    Hi.  I'm trying to add the program to a new laptop.  I keep receiving the following message:

    You have a valid ID but you are not authorized to use this feature.  Contact your sage ID admin. so you can use feature.  

    we are a small company, all 3 of us…

  • Sage asking for login

    I updated our Sage 50 Pro Accounting from 2020.1 to 2020.2 and now it is asking for a user name and password.  I dont know about this I have tried "sysadmin" and the sage ID login but it does not work.  I called but no response.  I chatted with…

  • purchased direct from Sage Sage 50Cloud Comptabilité Supérieur 2020 (2 utilisateurs)

    I purchased direct from Sage Sage 50Cloud Comptabilité Supérieur 2020 (2 utilisateurs) - Abonnement annuel avec Soutien  before create my account..  I print my order confirmation.  I am trying to register but I don't have a serial number. I…

  • SAGE - migration from windows server 2008 to windows server 2016

    Hello Community

    I have to upgrade my server from 2008 windows R2 server  to Windows 2016. There is no migration so I have to reinstall the OS.

    Sage simple accounting 2020 is currently running on the 2008 server and some PCs are connecting as clients (W10…

  • Sage 50 CA list of querries...


    We have installed sage 50 CA 2019 edition in Indonesia. We have some series of questions which needs a clarification

    1) Does SAGE 50 CA support business intelligence report.? is this available outside Canada??

    2) Does SAGE 50 CA support add-on services…

  • Software problem

    I have Sage 50 2020 CA Prem. The software stopped working properly in February 2020.

    I can’t adjust any journals. If I try the program closes or just do nothing.

    I have reinstall Sage to try and fix the problem

  • Download Software

    I just purchased Premium 2020 from Staples and received my product key (no serial #) and a link to download the software.  However, the download is simply the accompanying documentation and not the software.  I contacted Staples and they say it is a Sage…

  • transfer

    Have a new computer and it doesn't have a disk drive.

    Have Sage 50 Pro Accounting 2014 and want to put it on my new computer.  How do I do this?  I have all the information from purchasing the original.  

  • Need a copy of the Sage 50 Pro 2012 software to download please

    My previous laptop crashed, and I bought a new one which does not have a CD drive, so I am unable to install Sage.

    Does anyone have a copy of the Sage Pro 2012 for me to download please so that i can install my product key? Thanks!

  • Sage 50 CA Accountants Edition Starts to open and doesn't

    Installed Sage 50 Accountants Edition on a new computer. Have been on with computer tech for 6 hours to try on get Sage 50 to open.......nothing. 

    I click to open sage 50. Says "Starting Sage 50. Please Wait......." and nothing happens is there a fix for…

  • What is required to export to a spreadsheet?

    My bookkeeper was given permission to purchase a copy of SAGE for her home PC so she can work there while on maternity leave.

    In her response to my request to send me the month end reports (Balance Sheet and Income Statement) in spreadsheet form, she…

  • I cannot install Sage 50 into my computer

    I was told by my professor to install Sage50 2016 version and I downloaded 2016.2 version which is only available 2016 version on the site https://www.sage.com/ca/about-us/education

    I tried to install in C drive still not working, and I have no idea…

  • Sage 50 2017.x expired; looking at Sage One?


    We've been using Sage 50 workstation for a few years now and the time has come to renew for another year at a cost of about $700. This is when I noticed that Sage offers a "Sage One" online product. I've searched some Sage sites and Knowledge base…

  • Recording Account Balances

    I am converting a previously existing company to Sage 50 CA as of the first day of their fiscal year. The fiscal year is 2015/05/01 to 2016/04/30. I have a trial balance provided from the accountant with a date of 2015/04/30. How do I enter these amounts…

  • Installing Sage 50 2016 on Server 2008 not working

    I have installed Multiple version of Sage on my Current Server 2008.. 

    But I tried to install the Latest update Sage 50 2016.. and each time i try to Run the Install.. its not working.. No error MSG.. nothing.. 

    I dont know why the Install does not want…