RESTORE DATA FROM OLD VERSION TO NEW VERSON OF SAGE 50 ACCOUNTING

I was trying to restore our back up data from old version (2018) to new version (2021).  But we encountered an error.

It states that "Sage 50 has found a problem in your company profile and cannot upgrade it. Please contact Customer Support at 1-888-522-2722"

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  • This error indicates a problem in the data set which is hindering the conversion process. The error could be as simple as two accounts having the same name. Or a little more complex being that the data integrity is out of balance. The easiest one to check first is the data integrity. Go to Maintenance/Check data integrity. If this appears to be OK I would try an advanced data check from the same menu drop down. Next in series I might even try the Advance database check but this cannot be done with a shared RDA file. You will have to stop the share first. If everything still seems to be OK I would then look for duplicate account names. Drop the CoA into excel and sort data using the account names then scan the list. If all of this proves nothing I would then call Support at the number provided. As this is an upgrade of the program from 2018 to 2021.2, if you have a subscription, there should be no cost.

    Just a few ideas to try. 

  • Hi Alwyn,

    Good day.

    Gonna try this.

    Thank you very much.

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