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Carolb

Uninstalling and reinstalling Sage 50 Canadian 2018

SUGGESTED
Posted By

We moved recently and since then have been getting an error msge of Key File Missing and are unable to open Simply.  Having spent AGES trying to find the answer online, it appears the best solution is to uninstall it and reinstall it.  That would be easy enough I guess if I could even find the links through Simply to even access the download files. 

Could someone plse assist with providing the correct link... or any other suggestions on how to overcome this seeming circuitous mess I am in?

Thanks in advance for any assistance.

Regards, Carol

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  • 0
    SUGGESTED

    Hi Carol:

    Look for the Sage folder on your root drive C:\. Inside this folder you should find your install files. In another location on your computer it may be located here C:\Users\Public\Documents\Sage Software\Simply Accounting\Download. If you are still having issues with finding the installation files please contact us by looking under our Sage profile.

    I hope this helps!

  • 0 in reply to Agate

    Glad I finally found this message.  An earlier chat session told me the install files were in the root directory, but mentioned nothing about the update files being in the download file.  Only found this after my installation failed when windows 10 was reinstalled.  Fortunately the other licensee for this product had the download file and I was able to get the app working

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  • 0 in reply to Agate

    Glad I finally found this message.  An earlier chat session told me the install files were in the root directory, but mentioned nothing about the update files being in the download file.  Only found this after my installation failed when windows 10 was reinstalled.  Fortunately the other licensee for this product had the download file and I was able to get the app working

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