Uninstalling and reinstalling Sage 50 Canadian 2018

We moved recently and since then have been getting an error msge of Key File Missing and are unable to open Simply.  Having spent AGES trying to find the answer online, it appears the best solution is to uninstall it and reinstall it.  That would be easy enough I guess if I could even find the links through Simply to even access the download files. 

Could someone plse assist with providing the correct link... or any other suggestions on how to overcome this seeming circuitous mess I am in?

Thanks in advance for any assistance.

Regards, Carol

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