Uninstalling and reinstalling Sage 50 Canadian 2018

SUGGESTED

We moved recently and since then have been getting an error msge of Key File Missing and are unable to open Simply.  Having spent AGES trying to find the answer online, it appears the best solution is to uninstall it and reinstall it.  That would be easy enough I guess if I could even find the links through Simply to even access the download files. 

Could someone plse assist with providing the correct link... or any other suggestions on how to overcome this seeming circuitous mess I am in?

Thanks in advance for any assistance.

Regards, Carol

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  • 0
    SUGGESTED

    Hi Carol:

    Look for the Sage folder on your root drive C:\. Inside this folder you should find your install files. In another location on your computer it may be located here C:\Users\Public\Documents\Sage Software\Simply Accounting\Download. If you are still having issues with finding the installation files please contact us by looking under our Sage profile.

    I hope this helps!

  • 0 in reply to Agate

    Hi Agate, yes I have that folder, but am not sure which file to "run".  I have this:

    SA_20183CP1.exe

    and within the Sage 50  Accounting Installer Files - CDN Rlease 2019.0 FOLDER there is an application called:

    launch.exe.

    I assume prior to doing anything, I need to uninstall the current program?

    Thanks for your input!

    Regards, Carol

  • 0 in reply to Carolb
    SUGGESTED

    Carol:

    You can just double click on SA_20183CP1.exe to install. It should work! If you have further issues please reach out!

  • 0 in reply to Agate

    NO!

    Carolb

    Because you are using the 2019 version of the program, you need to run the SA_2019xCP1.exe installation program where x is the version of the installation program downloaded when you first installed it.

    If you have any updates to the program that you installed, then you need to run those installation programs after.  For example if the first file of 2019 was actually SA_20190CP1.exe and when you check Help, About Sage 50 Pro... you see you are running 2019.2 then you likely have the file SA_20192CPUP1.exe and you should run it also, but after the one above.

    Edit:  Corrected Filename

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  • 0 in reply to Agate

    NO!

    Carolb

    Because you are using the 2019 version of the program, you need to run the SA_2019xCP1.exe installation program where x is the version of the installation program downloaded when you first installed it.

    If you have any updates to the program that you installed, then you need to run those installation programs after.  For example if the first file of 2019 was actually SA_20190CP1.exe and when you check Help, About Sage 50 Pro... you see you are running 2019.2 then you likely have the file SA_20192CPUP1.exe and you should run it also, but after the one above.

    Edit:  Corrected Filename

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