Uninstalling and reinstalling Sage 50 Canadian 2018

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We moved recently and since then have been getting an error msge of Key File Missing and are unable to open Simply.  Having spent AGES trying to find the answer online, it appears the best solution is to uninstall it and reinstall it.  That would be easy enough I guess if I could even find the links through Simply to even access the download files. 

Could someone plse assist with providing the correct link... or any other suggestions on how to overcome this seeming circuitous mess I am in?

Thanks in advance for any assistance.

Regards, Carol

Parents
  • 0

    The installation program is generally in C:\Users\Public\Documents\Sage Software\Simply Accounting\Download.  Any updates should be there as well.  You will also find the original year's installation program in C:\Sage.

    Before you reinstall have you looked at Knowledgebase Article 98686?

    I don't think Sage has the download available for 2018 anymore.  Be aware you will need your serial number, keycode, account ID etc. to reinstall.  If you can get one computer to open the program, even on the sample file, it is on Help, About Sage 50...., Support Info if you don't have a copy on the desktop or printed.

  • 0 in reply to Richard S. Ridings

    Hi Richard, thanks for your help on this. 

    Yes, I reviewed the Knowledgebase Article (and went through the steps) and at the end of it === I think a reinstall is the only solution.

    The link to the download you provided doesn't work so am I to assume the program is no longer available for download?

    Regards, Carol

Reply
  • 0 in reply to Richard S. Ridings

    Hi Richard, thanks for your help on this. 

    Yes, I reviewed the Knowledgebase Article (and went through the steps) and at the end of it === I think a reinstall is the only solution.

    The link to the download you provided doesn't work so am I to assume the program is no longer available for download?

    Regards, Carol

Children