Uninstalling and reinstalling Sage 50 Canadian 2018

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We moved recently and since then have been getting an error msge of Key File Missing and are unable to open Simply.  Having spent AGES trying to find the answer online, it appears the best solution is to uninstall it and reinstall it.  That would be easy enough I guess if I could even find the links through Simply to even access the download files. 

Could someone plse assist with providing the correct link... or any other suggestions on how to overcome this seeming circuitous mess I am in?

Thanks in advance for any assistance.

Regards, Carol

Parents
  • 0
    SUGGESTED

    Hi Carol:

    Look for the Sage folder on your root drive C:\. Inside this folder you should find your install files. In another location on your computer it may be located here C:\Users\Public\Documents\Sage Software\Simply Accounting\Download. If you are still having issues with finding the installation files please contact us by looking under our Sage profile.

    I hope this helps!

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  • 0
    SUGGESTED

    Hi Carol:

    Look for the Sage folder on your root drive C:\. Inside this folder you should find your install files. In another location on your computer it may be located here C:\Users\Public\Documents\Sage Software\Simply Accounting\Download. If you are still having issues with finding the installation files please contact us by looking under our Sage profile.

    I hope this helps!

Children