Sage50 - "select an existing company" Setup Step

I'm at the step in the installation process where is asks me to select and existing company, then follow the steps. I got to the final step where I had to click on START.SAI and then my computer got an error notification that said "Cannot open company file. This data has been updated to a new file format and is not compatible with this version of the software." 

What can I do to solve this problem?

Thank you,

Graham

  • Select an existing company is not an installation step.  At this point the program is installed or you wouldn't be able to start the program to select a file.

    The message indicates you are using a version older than the files.  Because Start.sai does not exist in an initial installation I am going to assume facts not in evidence and suggest you possibly need to talk with the instructor for your course or the person who gave you the start.sai set of books.  Find out which version the files are in.

    Or you can open Notepad and then open the start.sai file in Notepad to find out which version the files are in.

    If it is as simple as you are running Sage 50 2021.0 (28001) and the files are in a data version higher than that (eg. 28101), then you need to upgrade to 2021.1 before you can open the file.  I don't know if you can do that with a student version so if you are taking a course, you need to discuss this aspect with your instructor or person who gave you the file.

  • in reply to Richard S. Ridings

    Thanks Richard,

    I have contacted my instructor.