Install problems 2020 and 2021

Posted By SMUN over 3 years ago

Having problems installing both Sage 50 2020 (.1.2) and 2021.

The Sage install was okay right up to when I went to activate. When I entered Codes nothing happen, I lost everything including the Sage Icon on the desktop.

I went to uninstall and it didn't show as a program to uninstall. The folders were there on the c drive but that's all. When I tried to reinstall....it went okay, I entered Sage codes started up Sage, opened the company.....seemed fine. But the Desktop Icon disappeared, it wasn't on the Windows Program path or in 'programs to uninstall'.

Thought I do a clean Window install, that made no difference. Same thing happened with Sage 2021.

When I tried to run the Sage50Accounting file in the Sage 50 Folder (x86) I received this message: "Sage_sa_filever.dll" was not found.

I reinstall windows another time, I checked the Sage folder "Sage_sa_filever" was there. But when I tried to activate with the Sage Codes the file disappeared with everything else.

My windows version is up to date: Version 1909 Build 18363.1256.

At my wits end.

Any help would be appreciated.

Top Replies

osiahhorst over 3 years ago in reply to Erzsi_I +1

Thanks - all is good now. Thanks!

Parents

Erzsi_I over 3 years ago

Hi SMUN,

Thanks for reaching out. Think I've found your account ending 400xxxxx900, I don't see that you've reached out to the Sage 50 CA support team yet so I've set up your email to be your login to the Sage Customer Portal (check your email for access) and created Support Ticket 800xxxxx595. Here's the steps on How to Update an Existing Support Ticket.

Was able to get you a scheduled callback for tomorrow at 3pm PST to have the team check in, please see your email for a confirmation. Let us know if you'd prefer another day / time. You can also call in as early as 6:00am PST to 1-888-522-2722.

Warm Regards,
Erzsi
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel

Reply

Erzsi_I over 3 years ago

Hi SMUN,

Thanks for reaching out. Think I've found your account ending 400xxxxx900, I don't see that you've reached out to the Sage 50 CA support team yet so I've set up your email to be your login to the Sage Customer Portal (check your email for access) and created Support Ticket 800xxxxx595. Here's the steps on How to Update an Existing Support Ticket.

Was able to get you a scheduled callback for tomorrow at 3pm PST to have the team check in, please see your email for a confirmation. Let us know if you'd prefer another day / time. You can also call in as early as 6:00am PST to 1-888-522-2722.

Warm Regards,
Erzsi
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel

Children

osiahhorst over 3 years ago in reply to Erzsi_I

So if I left a call for support, does that mean it will be sometime tomorrow before I get a call back??
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Erzsi_I over 3 years ago in reply to osiahhorst

Hi osiahhorst, thanks for reaching out.

See that you may be with the Sage Accountants Network account ending 400xxxxx672 and that a colleague in sales may have transferred you for a support callback. I've forwarded your question onto the Sage 50 CA support management team to see if they have any updates on callback status.

I also fixed up your Partner Portal access (your login is your email), you can use temporary password: hello.1234 to create a support ticket online (here's how) which may speed things up. I don't see that one has been started.

Will update you with any news.

Warm Regards,
Erzsi
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Erzsi_I over 3 years ago in reply to Erzsi_I

Hi osiahhorst, received word that your issue is resolved? Let us know if you need anything further. Thanks!
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
osiahhorst over 3 years ago in reply to Erzsi_I

Thanks - all is good now. Thanks!
Cancel
Vote Up +1 Vote Down

Sign in to reply

Cancel

Sage 50 Canada

Install problems 2020 and 2021

Top Replies

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING