I've been using Sage 50 since 2018. Last month I purchased a new laptop and been trying to transfer my data to it. I copied everything to a travel drive and now when I try to use it, a message tells me that I have to register online. I bought it directly from Sage so I am automatically registered. 

Because I was so frustrated, I began using a Trial version and when I try to upgrade my plan, the system won't allow me to do it because they say I'm not registered! I AM FREAKING REGISTERED! Then when I try to sign up for the portal, they tell me that my address is invalid. I use the identical address, serial number and activation key as is on my registration. It's as though I don't exist in their system. 

My original version was purchased in 2018 so now I am wondering if because I downloaded a 2021 version (as was told to do by a telephone support worker), if I am now unable to use my subscription? I can open my file, but my data isn't saving because it seems that I'm only using a Trial version. 

I am so confused that I don't even know how to write my concern. Someone please help me!!

Thank you in advance.