INSTALLING SAGE ON A NEW LAPTOP AND RESTORING FROM BACKUP

Hello, I am installing sage on a new computer and once I restored my 2 clients from back up and try to go work on them I have to go look for my files.

In my old computer Sage had both files in a drop down menu that I could have chosen the one I wanted and once I was done and would close that one I can choose from the drop down menu to work on the orther client's file ... now I need to exit the client and re-open Sage and go look for the file on my computer that I want to work on... Anyone know what I did wrong ?

Thank you 

  • It sounds like you might have had the Accountant's Edition installed on your old computer and now you don't.  Is that possible?

    Once you have selected the files once, in the File, Open dialog, there is a drop down for the Filename.  You can just use it to select between the files.  That way you can switch between them by selecting File, Open and click on the drop down there and pick your other file.

  • in reply to Richard S. Ridings

    Hi Richard, sorry for the delay in replying. Yes, I used to have an accountant's copy and now I have the premium one. They had told me there was no difference between both when I decided to go with premium, not the case as I don't have that drop down menu anymore with premium. Also cannot make Adj entries in Acc Payable (GL 2100) and other linked accounts. 

    I also had posted a question regarding this issue and if I am not mistaken you had replied to me that I can unlink the account make the correction in the account and then relink? I don't know how to unlink and relink as suggested. Can you guide me please? ( I have $10 stuck in acc payable there from the accountant version, but |I have no way of removing it)

    Thank you in advance for your help.  

  • in reply to rosyg
    They had told me there was no difference between both

    I am sorry but I don't know who "they" are nor why "they" keep telling people that two programs with different names are the same thing but "they" really should stop doing that.  You are not the first person to indicate "they" are giving out wrong information.  It misleads and does nothing to help.  If they (the two programs) were the same, wouldn't they (the two programs) have the same name?

    Regarding

    I have $10 stuck in acc payable there from the accountant version

    let's be clear.  It's not there because of the accountant's edition of the program.  It's there for another reason.  I did a quick search for your name so I could find the original post for this issue but nothing came up.  I wish you had linked to it so I could go to it and see the details that you have provided to know if unlinking is the correct thing to do.  Is there any reason you can't go back to the AE and fix it there?  Is it already disabled?

  • in reply to Richard S. Ridings

    Hi Richard, I would have to go find the person's name that I spoke to when I paid for my renewal in October 2020. It was a gentleman that I had spoke to last year after my previous renewal. This year I decided I was gonna look for a way to save some money and reached out to sage and spoke to that same person ( sounded like he was an agent for Sage ) in any case he gave me the option to switch to Premium perpetual license at which point he told me the only difference was that I did not have updates and there was no payroll. Since I don't need payroll I went for it, however, he assured me it is exactly the same as the Accountant's edition (I specifically asked about this GL adjusting entry situations because I know how our accountant often uses this option) at any rate it is not available on this edition so I am caught with this issue.    I do not know how to link posts on this site lol, so I guess that's why I did not link it. Also not familiar with how to use the site since I don't come here often ... promise I will learn it !! Relaxed

    My original entry was a prepayment on a credit card ( the client forgot to pay his balance and the bank took $10 to pay the minimum ) so to balance the bank I went to enter the $10 in the payables module under Visa. The accountant reclassed it  (debit GL 1300 purchase prepayments and credit GL 2100 accounts payable $10.00 ) that was in October which happened to be my renewal period. So when I installed the Premium edition on my new laptop that's when all my issues started (first with the issue of not having the dropdown menu and now this issue with not being able to reverse the entry using the GL 2100) I have just now tried to reverse the accountant's entry and it does not allow me to do it.  

    I looked for the original entry (since it was carried over from a few months ago and it was before this client's fiscal year) and when I wanted to go reverse it this is the message that it is giving me 

    "This entry was created by your accountant and is associated with at least one linked control account

    that you do not have access to. It can only be reversed by your accountant " 

    Since it is not allowing me to reverse this entry I don't know what to do.

    Thank you 

    Rosy 

  • in reply to rosyg

    Does your Data Integrity check (Maintenance Menu) show any discrepancies?

    If there are no discrepancies why can't you create a new entry that can be posted as an entry that will reverse the original.  This will prevent the need to adjust the original entry completely.  I would think an entry from a previous fiscal year should not be reversed using the Reverse button at this point if the year-end taxes are done.

    At the bottom of the box you type in a message, there is an Insert menu for inserting links to other web pages, images, etc.  Or you can just paste the url into the message box.

  • in reply to Richard S. Ridings

    there is a data inconsistency ... I never used this aspect of the program.

    I guess it's referring to the $10 difference. 

  • in reply to rosyg

    Backup your file.

    Then you can go to the Setup, Settings, Payables, Linked Accounts and change the link for Prepayments and Prepaid Orders to a different account and the the Accounts Payable account to a different account (I usually try to pick one that has no balance).

    Then post the entry in the General Journal to debit 1300 Vendor Prepayments and credit 2100 A/P.  Then relink back to the original accounts.  Make sure you use the original accounts again.

    If you are using multi-currency, it is possible the unrealised reporting will be out for a while, until everything foreign is paid but I've tested it a couple of times and haven't seen a difference if you don't use new accounts to post foreign currency transactions.

    Once you have relinked, check your data integrity again and see if it says Data OK at the bottom and the two asterisks go away.

    It looks like you ignored these questions.  I can't see where you answered them.

    Is there any reason you can't go back to the AE and fix it there?  Is it already disabled?

    If you can access your old AE version and it will still work on your current file, then you don't need to do the above, you can just post the entry using that version.

  • in reply to Richard S. Ridings

    Thank you Richard, I will try your first instructions. 

    I do not use US currency and I do not have access to the old version (would be more complicated )

    I will come back and let you know how it went.

    thanks again

    Rosy 

  • in reply to rosyg

    Hello Richard , hope you are doing well. I did what you said and it looks all good!! 

    the 10.00 is gone and all data is good !! 

    Thank you ...thank you ...thank you !! Very grateful for your help and patience.

    Wish you a great week ahead 

    Rosy