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Quasar

Problem with Sage 50 2008 -> Sage 50 2015.3 Pro -> Sage 50 2019 Pro file conversion

Posted By

Hi,

I need to upgrade some Sage 50 2008 (Lancement B) files to Sage 50 Comptabilité Pro 2019. I realised I needed to upgrade to 2015.3 first, before upgrading from 2015.3 to 2019.

https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=68836&sliceId=1&cmd=&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&noCount=true

I then installed Sage 50 2015.3 Pro trial. After, I made a copy of the .SAI file and .SAJ folder and opened it with Sage 2015. I then started the conversion, but it ends with "Unable to open company file/Impossible d'ouvrir le fichier d'entreprise".

I also tried to open it with Sage 2019. The conversion from 2008 to 2019 starts because the 2015 version is installed, but the same error is shown after a minute. I tried with different files, but none of them could be converted.

I then looked for this error:
https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=28079&sliceId=1&cmd=&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&noCount=true

  • I disabled the real time scanning and firewall of the antivirus.
  • No VPN installed.
  • I tried launching the file from it directly and by launching Sage 2015 and then choosing a file to open.
  • I launched Sage 2015 as an administrator.
  • I moved the file at the root of C: and add Everyone with total control for the security.
  • There are no hidden files in the SAJ folder.
  • It doesn't seem there is a dupplicate of a file in the SAJ folder.
  • The task "My Swld.exe" is not locked.
  • I also reinstalled the Sage 50 2015 to be sure it was installed correctly.
  • The files are not on a network.
  • The event log doesn't show any errors or warnings.
  • There are no conversion log files.
  • There is nothing special in the errorlog.txt file.

There is also this page about this error at the end of a conversion:
https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=16353&sliceId=1&cmd=&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&noCount=true

I don't have the 2008 version of the software anymore, I can't test some of the suggestions in this page, but most of them were tested in the previous page I linked.

Is there something else I should test? Does anyone has a suggestion or should I come to the conclusion the files are corrupted?

  • 0

    Hi , 

    Thanks for reaching out. Great job listing all the steps you've taken! Many of the steps you've taken are outlined in the blogs "Part 1 of 2: Sage 50 CA Data Conversion Tips" and "Part 2 of 2: Sage 50 CA Data Conversion Tips". Also see the KB 10333 - How do I convert my Sage 50 data to a newer version of Sage 50-Canadian Edition

    At which point does the conversion fail? If your company data fails at the end of the conversion process, then you have a conversion issue for which it's best to try an alternate backup copy or call Sage Support at 1-888-522-2722 for assistance.

    Warm Regards, 
    Erzsi

  • 0 in reply to Erzsi_I

    I tried to restore a few backups by opening a sample file of 2015 and 2019, but the same error happens.

    I found that when I was using the 2015 file, I needed to convert it from 2015.0 to 2015.3. After I started the conversion, the progress bar was show and a few seconds later, it was completed sucessfully.
    But in the case of the files I want to convert, after I launch the conversion, the program stop respondind for 20 seconds, then the error window is launched, before the progress bar could show up.

    I guess this means the "Turn off User Account Control (UAC)" test I didn't tried would not help, as it means the successful conversion of the sample 2015 file proves it's not the machine and it's antivirus/firewall or other that blocks the software.

    Then, only the corrupted data option is left. As all the files and backups seems to not works, there is not a lot of options left. I will call the Sage support.


    Thank you for your help.

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