Sage asking for login

I updated our Sage 50 Pro Accounting from 2020.1 to 2020.2 and now it is asking for a user name and password.  I dont know about this I have tried "sysadmin" and the sage ID login but it does not work.  I called but no response.  I chatted with an agent, they were just clueless and requesting me to call for an override.  

and cannot upload any of our companies to Remote Data Access - we get *Something went wrong* with *We were not able to connect this company to your Sage ID. Try connecting again later.*  I've had 3 tickets issued...