We upgraded our computers to Win 10 and reinstalled Sage 50 Canada Pro 2019 so that we could work on this year's books. We have been customers for over 37 years.
Our backup file would not open and there was no information available that there was a problem with the product when reinstalling when upgrading your computer to win 10 from Win 7.
We tried all the suggestions posted on the Company's website to no avail. When we called they said we did not have an active support contract and hence would not be able to talk to support unless we purchased it and you could only get it by purchasing the new 2020 program as well.
$527 later and a very long wait for telephone response only to be told Tech 1 personnel were not enough but we needed Tech 2 which meant another very long wait.
The answer (for $527) was install Sage Canada Pro 2015( which is available readily) and restore the file and then backup with the new format and it would work. Which it did and we have Sage 50 Pro Canada 2020 which we did not need.
Makes one wonder how many people got sucked into this scenario?
