Quantum members get the same level of service that a Pro user does.       

Company accounting is down.... 4 level 1's have tried to assist but all say it needs to go to level 2.

#1   Tried to call several times and have stayed on hold for hours....... no pickup.

Called again today.....   33 Min for level 1 to pickup ... sent to level 2     2 Hours and 15 min later the hold music stopped and the call disconnected.    Now back on hold for level 1 again.

#2     Tried the online chat method.....   they said it needs Level 2 and we have to call in for that.....        See #1 above

#3     Tried to leave a call back number... twice       Instead of calling back the number we left....they call the number on the account...which is for the owner not the support people.    Back to #1 above...

#4      We understand its a busy time of year but this is just terrible ...         Had the Sage hold music running through my head last night....    Its all we have listened to for 2 days now.

Not good for a customer that just paid $3700 for software last week.           They do however pick the phone right away when you wanna purchase something.