You don't normally require tech support to do this kind of thing.

Run the same installation program you used originally on the new server/workstations and use the Server-only or full version install depending on your requirements.  On a new computer you may need to enter the serial number if you use the Full install option (about 4 dialog pages into the installation).

Then make sure everyone is out of the data file with all versions of Sage 50 closed on all workstations.  Copy over the *.sai file and *.saj folder to the new server, to the same location.

Make sure you also copy any accessory *.sfm files for forms printing/emailing as well as your company logo and inventory images if applicable.  Make sure the same path from the workstations is used for these accessory files.

Then just point each workstation mapped drive to the new computer resource.

There are other ways to do the moving of the company file but I am assuming you are the tech person that will be doing the work and therefore are comfortable with moving files and folders.  This method should take about 20 minutes assuming no server reboots are required.

I am asking for technical support. I expected Sage to reply to my request for support.

The person who originally installed the app has left the company. 

I have to admit I thought I provided tech support, though I am not a Sage employee.  I am confused by your comment about reaching out several times over the last two months.  Sage answers their phones so I am not sure why they have not helped by phone when you called.

Because you just joined this end-user to end-user forum an hour ago or so and have only posted this one thread, I decided to answer and give you the tasks you needed to get the job done so you wouldn't have to wait any longer.

I am sorry my attempt did not meet your expectations.

Good luck!

I do appreciate your responding to my question Richard. I have phoned Sage and been on endless wait, I have emailed both general support and a named individual who has helped in the past. No reply.

I am not the tech support person. I am looking for a tech support person.

I posted my question here as I am getting no response from Sage and wanted to know if anyone on this forum has engaged Sage tech support. How did they do it and the time it took to get a response. 

Unfortunately, you have just attempted to call them at the second busiest time of year (new version release).  They always get a lot of calls during these two months (Oct/Nov) as well as Jan and Feb.

There are several consultants on this forum who can log into your computers and help you install as long as you have the proper administrator credentials for the server and workstations.  Not all consultants know how to setup drive resources, so that should be done prior to having the person setup the program.  I am surprised the IT person setting up your server for you can't use the directions I indicated above.  You might want to check with that person before you try sourcing another consultant.

If I knew which city you were in I might be able to suggest someone who could go onsite (or who might know someone).  However, there is no national consultant directory anymore so we can't look up someone by city and my memory of which city people are in is getting dimmer.

Hello Teck VHO, 

Apologies to hear of the difficulties you've had getting in touch with us. Richard S. Ridings is correct, Sage 50 CA regular support can offer guidance mostly... however Expert Services are also available to complete a full on install / move of data. See this KB 95041 for full details. 

Basically your request can be submitted by:

1. Calling 888-701-8989

2. Emailing us at [email protected]

3. Connecting with a Sage 50 expert via online scheduler - Click Here
   
   

If you have any trouble with the above, feel free to forward your account ID / contact info to me by direct message and I can have our teams contact you. Hope this helps!

PS: here as well are some resources from our post on common questions

Warm Regards, 
Erzsi

Hi Teck VHO

Sorry to hear you have such bad experience contacting support.  Sage does not have email support, but phone support.

Sage 50 CA does provide Expert services with a fee -  you can check Knowledge-base Article 95041 for more detail information

Thank you for your help.

I tried the online scheduler but I am not clear what I am scheduling; a time to talk with a human or a time for someone to install, copy, etc. 

I resent my original request to the email address hopefully that will connect me with a person and we can discuss how and when this work can be done.