Sage50 Connection manager installed on Colocated Fileserver via VPN. File server Never sees the connections

I installed the latest version of connection manager for the version of the app that we're using and the connection manager software never sees any users connecting and trying to access any companies stored on the shared drives.

The service is started and running and the files are located on the server.  Is there some hidden issue with VPN connected environments?  I swear i've done this before so i don't understand why this isn't working.  We don't have a support contract with sage and i cannot find anything on the web with regards to this issue other than re-install which i've done.

Any help would be greatly appreciated.