Sage 50 Canada

I've been using Sage since the Simply Accounting Days. For I don't know how long that whenever I closed the app, whether I backup or not, it always returns the 'Database Engine Open Error' message. But then it will open again next time. In fact I just…

I am using Sage 50 Canadian Edition 2021.1 I used "open as an admin" to open the sage program. I am in the single-user mode and logged in as a system admin. I have some issue that cannot post into a future date. cannot add departments in payroll. when…

I am unable to advance a client's file to 2021. I have fixed data inconsistencies that appeared while using SAGE Drive. Despite this, I can't move forward as there are other errors and i have no way of knowing how to fix the problem. Phones are bogged…

I am running Sage 50 Premium Accounting with Payroll version 2021.1 and trying to roll over to a new year. When I go into Maintenance -> Start new year. The error that comes up is: Sage 50 - Duplicate Entry. You have entered a value that has been assigned…

I am trying to remove old customers but receive the message 'cannot remove this customer until all its transactions have been cleared' When I click on the 'Maintenance' tab, the 'clear data' option is not an available (not highlighted) option to click…

When I switched the type of account (Group account to subgroup account) and I save, Sage told me that my debit and credit don't balance anymore and I had to put the balance on my retained earnings account. Now, my historical opening balance is different…

HI is anyone planning a class action law suit on SAGE 50 CANADA for mishandling sage shared drive. I am unable to open the company file without any mistake forim my side. We haev lost considerable number of hours for not being able to complete clients…

The payroll linked accounts are showing up in settings but when I try to add an account to an income that isn't linked yet, it won't show the regular Wage & Salaries account. I tried to copy and paste from another linked account that already has that…

Entries that I post (since December 31) using "recurring transactions" are missing from reports. I don't know if this is related to the issue but - I had to reinstall Sage, when I did an updated version converted my backup file. 2019 data seems unaffected…

Entries that I post (since December 31) using "recurring transactions" are missing from reports. I realize I haven't provided much info but can provide more as requested. Dave

For the past week, we have been battling tooth and nail with getting this update to finally work. We previously were not able to download any shared company, now we can. However, with the whole change from Sage Drive to whatever this is now, we are not…

Good day guys, I am using the 2018 version of Sage 50 and everything was working fine and now that I am trying to open the company file I am getting the above error message. I checked the directory the file seems to be there but for some reason it is…

Hi I use Sage 50 DT Expert. In Maintenance, Check Data Integrity, I have Data inconsistencies in A/P balance (-144.98$) VS Unpaid invoides (0.00$). It seems to be a refund on a credit card, which I entered first as an invoice, then corrected it as a…

When I run the database repair from the maintenance menu I get a message that my database is corrupt with the option to repair. When I say yes it seems to start the repair but then comes back with a message saying that my file is not a valid company file…

Waiting on level 2 support but wondering if someone has this issue... after upgrade to 2020.0, we adjusted a visa charge (had been issued to wrong name) and reposted. BUT Sage adjusted a payroll cheque - had nothing to do with original entry and was not…

I spent the day reading forums and trying to find a solution and I don't know what to do even though I think I isolated the source of the problem. The problem : I can't start a new year. When I do so I get this error message : An error occurred…

We just processed out fiscal year end, and since than, we cannot locate any invoicing that was processed in 2017. Any ideas how to correct this error?

Shortly after upgrading to 2018.3, my database became corrupted. Unfortunately, by the time we noticed, we had recorded several thousand transactions. It seems to only affect the "Maintenance" menu and the "Payroll Cheque Run", which leads me to believe…

We were recently having permission issues and our IT support suggested running the Advanced repair function. We have 3 companies on the system. I ran the advanced repair on company 1 and it completed. When I tried company 2 and 3 it would not accept…

Trying to set up a new company in Sage 50 Accountant Edition version 2018.3 and keep getting a data error as follows: "The program detected problems while creating your data. Wait a few moments, and then try to create it again." Have tried this…

Hi Everyone, first post here!! Looking for some insight on how i can go about starting a fresh version of simply for our existing company. Background: We have been using simply for many years now...over the years, much of the data has become corrupt…

I have noticed on my Balance Sheet that my Assets do not equal my Liabilities. The error seems to be in Retained Earnings. My Retained Earnings changed from May 31, 2016 (my year end), to June 1, 2016 (start of my new year). How do I find what happened…

I've been trying to help a friend who uses Sage and I have hit a wall -- trying to contact Sage support has been very frustrating and futile so I'm turning to the community in hopes that someone here can help me. When you try to close out the year it…

I was attempting to flip our fiscal year. Prior to beginning the process, I back-up our data. Once the data was successfully backed-up I did a "check data integrity" to ensure that everything was good. I then proceeded to changing my session date to the…

Hi Sage 50 Support, I am an accountant with limited experience with Sage 50. I took over 3 companies' Sage 50 accounting systems in Y2017. When I tried to open a new Calendar Year (Y2018) in Sage 50, I got the following error messages. Could I talk…