• I can't start a new year

    Hi Sage Community,

    I'm trying to start a new year but I receive an error message "An error has occured transfering the data of the actual exercice to the previous one". (first image)

    I ran the "advanced verification" but didn't work either…

  • Opening a file

    Sage 50 cannot open the database because the database engine reported an error. 

    Please help me. 

  • I can not advance to a new calendar year.

     Sage 50 2022.2, I have cleared all past years historical data, restored backup made in early Nov. (before installing 2022 upgrade) will advance to Jan. 1,2022 but backups made after 2022 upgrade will not.  Advance Database Check gives an error and the…

  • I'm trying to "Start a New Year" and get error message ... moving current year's data to last year.

    Hi,

    I'm trying to start my new year and I get an error message "An error has occurred while moving current year to last year. As a result, the new fiscal year could not start. Please restore from backup or run Advanced Database Check" In the…

  • Simply Accounting 2010 Help

    When trying to change the calendar year. I receive an error message regarding moving payroll information to previous year. told to do a advance database check, which resulted in message that problem was detected but not fixable. Any suggestions how i…

  • How do I find out where a data inconsistency is between debits and credits?

    I ran a data integrity report and everything is balanced except my total debits and credits.  I have run an "ALL JOURNALS" report going back to our first year of operation in 2011 and every year shows a balance between total debits and credits.…

  • Missing File

    Hello - I am getting a message telling me I have a missing file and to check my data directory to make sure the files are there.  I am not sure how to exaclty do that ?How would I know which file is missing - TIA

    Margrit 

  • Technical issue

    I don't know where else to turn to but I am unable to open my Sage 50 Pro Accounting 2020 program on my computer.  It shows that the program is opening, then it tries to open my company file and this is the screen message I get:

    Cannot open company…

  • ISO an independent consultant who can do a back-end repair on Sage 50 Canadian, version 2016.3

    I hired a new bookkeeper a few years ago, and had to upgrade my version of Sage so she could work on it.  

    We didn't realize until the year end that there were issues with the data.  It looks like these happened with the upgrade - likely because it was…

  • ISO an independent consultant who can do a back-end repair on Sage 50 Canadian, version 2016.3

    I hired a new bookkeeper a few years ago, and had to upgrade my version of Sage so she could work on it.  

    We didn't realize until the year end that there were issues with the data.  It looks like these happened with the upgrade - likely because it was…

  • [0010-sage50_50_ca\rel\2021.1_hotfix] is not responding

    Anyone having issues with the database not responding

  • Database Engine Open Error

    I've been using Sage since the Simply Accounting Days. For I don't know how long that whenever I closed the app, whether I backup or not, it always returns the 'Database Engine Open Error' message. But then it will open again next time. In fact I just…

  • Data error. Sage 50 Canadian Edition 2021.1 Advanced Check & Repair tool cannot adress the issue. data table TBRTR

    I am using Sage 50 Canadian Edition 2021.1 I used "open as an admin" to open the sage program. I am in the single-user mode and logged in as a system admin. I have some issue that cannot post into a future date. cannot add departments in payroll. when…

  • Unable to advance to next calendar year

    I am unable to advance a client's file to 2021.  I have fixed data inconsistencies that appeared while using SAGE Drive.  Despite this, I can't move forward as there are other errors and i have no way of knowing how to fix the problem.  Phones are…

  • Cannot Start a New Year

    I am running Sage 50 Premium Accounting with Payroll version 2021.1 and trying to roll over to a new year.  When I go into Maintenance -> Start new year.  The error that comes up is:  Sage 50 - Duplicate Entry.  You have entered a value that has been assigned…

  • Removing Old customer

    I am trying to remove old customers but receive the message 'cannot remove this customer until all its transactions have been cleared'  

    When I click on the 'Maintenance' tab, the 'clear data' option is not an available (not highlighted) option…

  • Missing a GL entry

    When I switched the type of account (Group account to subgroup account) and I save, Sage told me that my debit and credit don't balance anymore and I had to put the balance on my retained earnings account.

    Now, my historical opening balance is different…

  • CLASS ACTION LAW SUIT

    HI is anyone planning a class action law suit on SAGE 50 CANADA for mishandling sage shared drive. I am unable to open the company file without any mistake forim my side. We haev lost considerable number of hours for not being able to complete clients…

  • Payroll linked accounts

    The payroll linked accounts are showing up in settings but when I try to add an account to an income that isn't linked yet, it won't show the regular Wage & Salaries account. I tried to copy and paste from another linked account that already has that…

  • Data missing on Reports

    Entries that I post (since December 31) using "recurring transactions" are missing from reports.

    I don't know if this is related to the issue but  -  I had to reinstall Sage, when I did an updated version converted my backup file.

    2019 data…

  • Missing data

    Entries that I post (since December 31) using "recurring transactions" are missing from reports. I realize I haven't provided much info but can provide more as requested.

    Dave

  • 2020.2 Wont let me share companies

    For the past week, we have been battling tooth and nail with getting this update to finally work. We previously were not able to download any shared company, now we can. However, with the whole change from Sage Drive to whatever this is now, we are not…

  • Cannot open company file...A required data file is missing. Check your data directory to be sure files are there...

    Good day guys,

    I am using the 2018 version of Sage 50 and everything was working fine and now that I am trying to open the company file I am getting the above error message.  I checked the directory the file seems to be there but for some reason it is…

  • data inconsistencies

    Hi

    I use Sage 50 DT Expert. In Maintenance, Check Data Integrity, I have Data inconsistencies in A/P balance (-144.98$) VS Unpaid invoides (0.00$). It seems to be a refund on a credit card, which I entered first as an invoice, then corrected it as a refund…

  • Database repair

    When I run the database repair from the maintenance menu I get a message that my database is corrupt with the option to repair. When I say yes it seems to start the repair but then comes back with a message saying that my file is not a valid company file…