• Missing File

    Hello - I am getting a message telling me I have a missing file and to check my data directory to make sure the files are there.  I am not sure how to exaclty do that ?How would I know which file is missing - TIA

    Margrit 

  • Technical issue

    I don't know where else to turn to but I am unable to open my Sage 50 Pro Accounting 2020 program on my computer.  It shows that the program is opening, then it tries to open my company file and this is the screen message I get:

    Cannot open company…

  • ISO an independent consultant who can do a back-end repair on Sage 50 Canadian, version 2016.3

    I hired a new bookkeeper a few years ago, and had to upgrade my version of Sage so she could work on it.  

    We didn't realize until the year end that there were issues with the data.  It looks like these happened with the upgrade - likely because it was…

  • ISO an independent consultant who can do a back-end repair on Sage 50 Canadian, version 2016.3

    I hired a new bookkeeper a few years ago, and had to upgrade my version of Sage so she could work on it.  

    We didn't realize until the year end that there were issues with the data.  It looks like these happened with the upgrade - likely because it was…

  • [0010-sage50_50_ca\rel\2021.1_hotfix] is not responding

    Anyone having issues with the database not responding

  • Database Engine Open Error

    I've been using Sage since the Simply Accounting Days. For I don't know how long that whenever I closed the app, whether I backup or not, it always returns the 'Database Engine Open Error' message. But then it will open again next time. In fact I just…

  • Data error. Sage 50 Canadian Edition 2021.1 Advanced Check & Repair tool cannot adress the issue. data table TBRTR

    I am using Sage 50 Canadian Edition 2021.1 I used "open as an admin" to open the sage program. I am in the single-user mode and logged in as a system admin. I have some issue that cannot post into a future date. cannot add departments in payroll. when…

  • Unable to advance to next calendar year

    I am unable to advance a client's file to 2021.  I have fixed data inconsistencies that appeared while using SAGE Drive.  Despite this, I can't move forward as there are other errors and i have no way of knowing how to fix the problem.  Phones are…

  • Removing Old customer

    I am trying to remove old customers but receive the message 'cannot remove this customer until all its transactions have been cleared'  

    When I click on the 'Maintenance' tab, the 'clear data' option is not an available (not highlighted) option…

  • Missing a GL entry

    When I switched the type of account (Group account to subgroup account) and I save, Sage told me that my debit and credit don't balance anymore and I had to put the balance on my retained earnings account.

    Now, my historical opening balance is different…

  • CLASS ACTION LAW SUIT

    HI is anyone planning a class action law suit on SAGE 50 CANADA for mishandling sage shared drive. I am unable to open the company file without any mistake forim my side. We haev lost considerable number of hours for not being able to complete clients…

  • Data missing on Reports

    Entries that I post (since December 31) using "recurring transactions" are missing from reports.

    I don't know if this is related to the issue but  -  I had to reinstall Sage, when I did an updated version converted my backup file.

    2019 data…

  • Missing data

    Entries that I post (since December 31) using "recurring transactions" are missing from reports. I realize I haven't provided much info but can provide more as requested.

    Dave

  • 2020.2 Wont let me share companies

    For the past week, we have been battling tooth and nail with getting this update to finally work. We previously were not able to download any shared company, now we can. However, with the whole change from Sage Drive to whatever this is now, we are not…

  • Cannot open company file...A required data file is missing. Check your data directory to be sure files are there...

    Good day guys,

    I am using the 2018 version of Sage 50 and everything was working fine and now that I am trying to open the company file I am getting the above error message.  I checked the directory the file seems to be there but for some reason it is…

  • data inconsistencies

    Hi

    I use Sage 50 DT Expert. In Maintenance, Check Data Integrity, I have Data inconsistencies in A/P balance (-144.98$) VS Unpaid invoides (0.00$). It seems to be a refund on a credit card, which I entered first as an invoice, then corrected it as a refund…

  • Database repair

    When I run the database repair from the maintenance menu I get a message that my database is corrupt with the option to repair. When I say yes it seems to start the repair but then comes back with a message saying that my file is not a valid company file…

  • adjustment of payroll

    Waiting on level 2 support but wondering if someone has this issue... after upgrade to 2020.0, we adjusted a visa charge (had been issued to wrong name) and reposted. BUT Sage adjusted a payroll cheque - had nothing to do with original entry and was not…

  • Strange behavior Sage 50 2017.1 with foreing currency

    I entered a sale for 480 Euros with a conversion rate of 1,4746875
    The amount of bank reconciliation is correct, 480x1,4746875 = 707.85 Canadian but the amount appearing in the account and all summaries is rather 480x14746875 = 7078500000
    Checked parameters…

  • Can't start new year

    I spent the day reading forums and trying to find a solution and I don't know what to do even though I think I isolated the source of the problem.

    The problem : 

    I can't start a new year. When I do so I get this error message : 

    An error occurred…

  • none of my 2017 invoices are appearing in Sage 50 2018.

    We just processed out fiscal year end, and since than, we cannot locate any invoicing that was processed in 2017.

    Any ideas how to correct this error?

  • Company not visible after advanced repair

    We were recently having permission issues and our IT support suggested running the Advanced repair function.

    We have 3 companies on the system. I ran the advanced repair on company 1 and it completed. When I tried company 2 and 3 it would not accept my…

  • starting from scratch...sort of...

    Hi Everyone, first post here!!

    Looking for some insight on how i can go about starting a fresh version of simply for our existing company. 

    Background: We have been using simply for many years now...over the years, much of the data has become corrupt or…

  • Retained Earnings

    I have noticed on my Balance Sheet that my Assets do not equal my Liabilities.   The error seems to be in Retained Earnings.

    My Retained Earnings changed from May 31, 2016  (my year end), to June 1, 2016 (start of my new year).

    How do I find what happened…

  • Error has occurred while moving current year to last year


    I've been trying to help a friend who uses Sage and I have hit a wall -- trying to contact Sage support has been very frustrating and futile so I'm turning to the community in hopes that someone here can help me.


    When you try to close out the year…