• Balance Sheet out a penny - What could have happened?

    Hello All,

    I have been boggled.  The last several months of the balance sheet have been out a penny with a $0.01 showing up in Retained Earnings - Previous Years.

    I have figured out that the error happened sometime between April 13th, 2021 and May, 12…

  • Opening shared company on home computer and being asked to start the new fiscal that was already started on the office computer

    Good morning,

    I set up Sage 50 on my home computer last week, and want to use it for the first time in this fiscal (which started April 1st). I've already opened the new fiscal at the office, but now at home I'm being asked to back up my files and open…

  • Remote Data Access

    Good Morning,  I need to understand how RDA actually works.  We are a company running Sage 50 Cloud Premium Canadian Edition.  We have 2 users for a "shared" company.

    We've discovered that you cannot save your work in multi user mode.  We see…

  • Remote Data Acces error: Server is too busy right now. Try again later

    Hi, 

    I have had some difficulty opening files on the remote access server. The most recent error message is : Server is too busy right now. Try again later. Any solutions to this error message. I can't get back into my client's file.  Please let…

  • Sage ID Email

    I have the Sage 50 Accountants edition, and one of my clients wanted to have access to their company data.

    I made the mistake when setting up the remote access of saying I was the data owner.

    Now I can share the data with my client, but she wants to have…

  • Remote Data Access & Using AutoEntry

    Hello - I've setup Remote Data Access so we can work from home but I'm also trying to use AutoEntry for AP.  AutoEntry does not seem to work with "share" mode so I'm wondering if anyone has a work around for this?  Maybe once AutoEntry…

  • Sharing Remotely denies Multi-User Access

    Since I started sharing the company file with our accountant remotely, the two of us in the Office cannot work in Sage even if multi-user is selected.  Only one of us can work in it at a time, which is unproductive.  Also, there is no option to switch from…

  • Recent synchronisation issues

    Hi

    Recently, mainly since 2021.0 installation or shorlty after, we are ofter experiencing issues while we are working on Sage. 

    This mainly reocurs when we either submit an invoice or close Sage. Sage Drive Synchronisation pop up is showing and it freezes…

  • Remote Data Access - Failing for 1 company

    I have one company that I cannot open from Remote Data Access...it just continually says unable to open, try again later.  All my other companies work fine.  I have been working offline with this company since this has happened - I would like to just stop…

  • Sign In

    Is anyone else having issues with signing in - I understand that there is a problem with SAGE and customer sign-in

    Thank you 

  • Can no longer connect to database on server

  • i have sage 50 2019.

    looking to make vendor reference or invoice sequential. please help

  • Sage to view only

    I have a client that has Sage 50 on his computer.  This is his own copy of the program and I have my own copy.  I do all the data input on my copy at my own home office and then just update his version once I have finished entering everything.  He only uses…

  • Updating Data

    Hello,

    Recently, I found a Simply file for a committee within my company.  It dates back to 2012.  I know the committee was discussing the possibility of purchasing an accounting program so I mentioned that I found the data from 2012.  I was able to access…

  • Installed Sage 50 2019 on my brand new lap top. and the select file keeps popping up when I try to open the program

    I recently installed Sage 50 Canadian on my work laptop, set up everything with my Sage account, but when I click to open the program, the "select a file" pop up comes up. I've never used Sage on this computer. We removed the application completely from…

  • How can I have simultaneous access to a single company file in real time?

    Hi I'm a It guy trying to get my employers Sage 50 Accounting Multi-user set up to run off an single company file.......in the past trying to run and save from several users and computers in real time has caused some discrepancy's in the database. For…

  • Sage Drive Help

    I have a few questions about Sage Drive.  I'm the file owner, so the data files are located on my computer and I'm wanting to share with another user.  So far all of the issues I've encountered have only been when I've used a shared file on my own…

  • Bookkeeping Client Set Up

    Hello - a client of mine has finally agreed that her bookkeeping needs to be on an accounting system.  What's the best course of action to allow both of us to see her books?  Does Sage have the ability to allow 2 users on 2 different computers to use…

  • AP & AR 'linked accounts' can now be posted directly through the General Journal Module? What about data integrity???

    Posting to AP&AR linked accounts in a journal entry? Sage tells me that it was the SAN members that requested to be allowed to post directly to the linked AP & AR accounts in a general journal entry.  My question is were these SAN member made aware…

  • Sage 50 CA-Sage Drive

    I have just started to use Sage drive to work between my desktop and my laptop.  Since starting Sage Drive, I have to log into SAGE drive everytime instead of just being able to work on my desktop with my local files.  Also, there are times when I have to…

  • Launching Sage50 now starts with an 'open file' window - why?

    I think this is probably an easy question related to settings and preferences in Sage50, and I feel kind of silly asking, but not sure what's happened here or how to get back to my original settings.

    Usually when I launch/open Sage50 I get that start…

  • Connection errors - database

    Help!! 

    I was using the 2016 version (cloud) on Friday and then all of a sudden I started having database errors. I
    was working away, and then got a big red X and the system crashed. I downloaded the latest updates but that did not help. I could
    not open…

  • My Client has Sage 2015 and mine is 2016 - syncing

    Is there a way to do the work in my 2016 version and then have my clients computer accept my work back into their 2015 file?  Or do I need to get them to upgrade their software to the 2016 (or 2017) version.

    Thanks,

    Dustin.

  • Sage 50 - Canadian Edition SDK

    Hi there,


    Reaching out to get more information about the Sage 50 SDK available for the Canadian Edition of the software. I've downloaded the SDK and was successful in getting it up and running in a test environment.


    I quickly realized that the SDK…

  • file opens with other company's data

    After upgrading to the 2016.2 accountant's version I've found a strange bug.    When I have a company open and I select open company from the top right icons this closes down the current company and opens a new one.  However, when my new company opens…