• Sage 50 Pro Canada

    My company upgraded to Microsoft Edge, and my Sage program will not open. are there any fixes?
  • 'Save As' window panel suddenly Changed.

    Suddenly having a problem with my 'Save As' navigation panel. Normally the window displays the typical navigation panel displaying the split screen and the main file names on the left, while the individual files are displayed in main part of the screen…
  • Can't open new Sage file

    Yesterday I created a new Sage file for a new client... nothing special or unsual... a simple sole proprietorship looking to handle payroll for three employees. This morning I realized I needed to have the Sage file I just created moved to another location…
  • Sage Not Loading customer list in shared environment

    It happening often. I load sage and find customer list empty. I have to close and re-open.
  • Sage 50 can't use any modules, help please.

    Hi, I'm using Sage 2015.4. For some reason today, all modules got blocked and showing X on top of each module. Reinstalling the software didn't help. I tried Google but couldn't find any info. Thanks for any help.
  • Inventory Record won't open properly

    Hi there, Starting just a few days ago, my "Inventory Records" seem to be opening up with a white, minimized page and when I click on the screen to open it to the screen, it won't open. I can't make changes or even create a new record as the screen…
  • updates

    I have Sage Pro Accounting Version 2021 loaded (at the same time) on two office computers. Computer #1 (desktop) seems to have updated and indicates a version Release 2021.2 28.2.0.1; Computer #2 (laptop) has not updated and indicates a version Release…
  • "There is no data to report"

    When doing analytical work using either the "Account List" or "Receivables Ageing Report", I'm getting the message "There is no data to report". I'm trying to solve a problem by digging down to the original transaction so I can either change it or reverse…
  • MAPI Result Code 21

    I have specific clients that when I email, I get the MAPI error that outlook can't send the email. I saw the earlier post about it, but I've had this issue for years but only when I specifically email certain clients. Is there a fix for this? I was hoping…
  • “Cannot open company file. A required data file is missing" - any guidance?

    Getting this error when trying to open the file.
  • Slow open after login

    I'm unsure where this post actually belongs, so here it is in general. Yesterday I upgraded our Sage from 2022.x to 2023, the process went fine throughout the several machines including the server. However afterwards it was noted that all of our…
  • Catch-ups for multiple year ends

    Hello, I've come back to work doing bookkeeping and I have two clients that need their bookkeeping records caught-up, both use Sage 50 Premium (2022). Their accountant told them to get Sage Accounting, wouldn't have been my choice given the restrictions…
  • 2023 release performance

    Has anyone else found that the 2023.0 release performs more slowly when generating reports and exporting to excel?
  • Accountant's copy

    I've just finished updating Sage 50 and I no longer have the option to create an accountant's copy in the drop down 'File' menu. It's not greyed out, its just completely gone from the list of options. I need to send an accountant's copy over and can't…
  • New Sage 50 program Icon

    Not sure where else to complain and to bring support to my cause. The new Sage 50 (2023) icon is horrible. Windows uses a black task bar, why would any company use a black icon with a white dot as their program icon. At quick glance I can't find the icon…
  • Sage 50 Canada Quantum shuts down

    If I haven't been on Sage for a bit, it will sometimes shut down and I get the following message "This transaction could not be processed because the company database could not be found, or the database engine is not running. If your company data is stored…
  • Sage 50 accounting version with inventory transfer

    What version of sage 50 accounting has the inventory transfer feature?
  • Error message - "Cannot open company file ... "

    I am trying to open one of our client's Sage 50 files, and I keep getting the error message: Cannot open company file ... ... Either another user has opened the company in single-user mode or another program is using the data. Please try again later…
  • Six old invoices were emailed without being logged on to the program?

    No one was logged into SA at all yesterday and six old invoices were sent to customers (three to the same customer with the last one sent saying TEST) The system will also occasionally log me out saying busy with another user when NO ONE else is logged…
  • Is Sage 50 down?

    Is Sage 50 down? I can't seem to log into any of my companies, I get an error that says "An unexpected error has occurred while logging in. You must log in again"
  • Error Message Apr 27 2022 630am

    There is a maintenance notice that the site will not be available April 27 from 8pm to 12 am. Why can we not access the site now?
  • sending email invoice error code

    an error occurred sending the email , invoice. MAPI result code 21. We have shut down and closed out, rebooted and started againTried to send an email from Outlook and it worked. Please help me resolve I need to make up and send out invoices.
  • Error with Sage Exchange

    Unhandled exception error has occurred in your application. If you click Continue the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately. Object reference not to an instance of an object…
  • SAGE 50 SHUTTING DOWN AFTER A PERIOD OF INACTIVITY - PLEASE HELP

    I HAVE HAD ISSUES SINCE THE LAST UPDATE IN DECEMBER 2021. IF I HAVEN'T BEEN ON SAGE FOR ANY PERIOD OF TIME, I GET THE FOLLOWING MESSAGE: This transaction could not be processed because the company database could not be found, or the database engine…
  • Downloading Bank Transactions

    The bank won't download the credit cards past Nov 27, 2021 - this happened once before and I just needed to update my Sage - my current version is up to date