received payment for same customer invoice twice

Hi there, I have received a second payment for a customer invoice that was already paid a couple months back.  We receive the payments via EFT into the bank account not by cheque. I applied the second payment to another invoice the other day but the customer sent another eft payment for a different invoice and short paid that invoice the same amount.  How do I fix this?

Thx in advance

  • 0

    I'm not sure I understand correctly, but here it goes... If it were me, this is what I would likely try: if you haven't done your bank account recs yet, reverse the payments received and re-apply the payments correctly. Then, generate a statement of account to send your customer(s) so they know exactly what to pay, i.e. invoice number and exact dollar amount.

    Lastly, I would instruct the customer to always reference somewhere somehow in their payment, the invoice # they are paying, as well as the amount they are paying on that invoice, i.e. whether or not they are paying it in full. This will help to minimize this happening again in the future.

  • 0 in reply to Kristine Griba

    Hi there, thank you for replying.  Unfortunately, this company had a cyber attack and this duplicate is one of the casualties.  Like I mentioned in my earlier email the original payment of this invoice was made back in September.  I received this 2nd payment a week and a half ago and called them to let them know that I have applied it to another invoice and they said we will short pay the invoice that I had applied it to.  Well, what they did was paid another invoice and short paid it as well. These are not cheques but direct deposit to our bank account. So basically this payment was applied to the original invoice then received a second payment then received another payment shorting a different invoice.  Ugh