Cannot update file in 2021 newly installed version and Sage 50 File Checker & Repair not working either

Hi, I just upgraded from Sage Premium Accounting 2014 to Sage Premium Accounting 2021 which the installation went well. I went to open my file, it started to update the file but stopped part way and the following error came up: "Sage 50 has found a problem in your company file and cannot upgrade it. Please contact Customer Support ..." I did call and sat on hold for 20 minutes without my call being picked up.

I tried shutting down the pc and starting over, I tried doing with and without doing a back up first, I tried updating my file saved on a different date (I occasionally make copies of my file as an additional back up), I tried going through the Sage 50 Company File Check & Repair - both basic and advanced and it stalls part way through never giving me any results. My internet is fine, everything else on my pc is working.

Any thoughts??

Thank you!

Martine

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  • 0

    Hi Martine

    I would suggest you check Knowledge-base article 16353

    also you can try convert a 2014 sample, if it converts then is not environment issue, could be data issue

    if is data issue you can compare 2014 sample SAJ with your SAJ folder, see if there is any extra file there

    Sample location

    C:\Users\Public\Public Documents\Simply Accounting\<version year>\Samdata\

Reply
  • 0

    Hi Martine

    I would suggest you check Knowledge-base article 16353

    also you can try convert a 2014 sample, if it converts then is not environment issue, could be data issue

    if is data issue you can compare 2014 sample SAJ with your SAJ folder, see if there is any extra file there

    Sample location

    C:\Users\Public\Public Documents\Simply Accounting\<version year>\Samdata\

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