Statements PDF technical issue

Hello Sage community,

Each month I am generating around 600 statements for my clients. Generating it through Sage 50 and then sends it to my client via Gmail.

I've encountered the issue of unreadable PDF when I generate the 600 reports at once. I can see the PDF that was sent in my Sent Folder in Gmail.

The Sage 50 support team over the phone told me to separate the 600 reports into multiple ones to not overwhelm their server.

I did that and separated the 600 into 4 batches. but the issue re-occured at the 3rd batch (last 30 statements of the 3rd batch).

I am looking for insights and help. My current thoughts are that too many queries on the database/Sage 50 server will overwhelm it whether or not I am separating the 600 statements.

Is the solution simply to wait between batches?

Thank you

  • Hi Kevin,

    Thanks for reaching out. Did you ever find an answer for this issue? I ran your question by our Sage 50 CA support team who recommended having more than 4 batches, that cache issues could be a culprit for the "unreadable PDF" error.

    Warm Regards,

    Erzsi