Bank Feed can't get transactions - "No transactions have been downloaded. Sage is up to date"

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Having trouble with the "Get Transactions" button in the Match Bank Transactions window.   It's been working just fine for months, up until a week ago.

When I click it, I get the message "No transactions have been downloaded.  Sage is up to date."  The last transactions downloaded are from 9 days ago, and there have been many transactions every day since then.

Sage says the delay is with the bank (BMO in this case) and is typically 2-3 days.   9 days seems extreme to me.

Anyone else experiencing this problem?