Hi Chantal

caps lock and num lock have différent functions. If you use the numbers above the letters, (1 to 0 in a row), neither will have effect.

However, using num lock will enable the  numeric key pad à the right side or your keyboard. Another press of num lock wil disable the numeric key pad as num lock is a toggle switch.

Maybe you don't have a separated numeric pad on the keyboard, then numbers avec on the letters. You'll get them with Fn (function). Better buy a usb numeric keypad if you have many numbers to enter!

Regards,

Danielle

Danielle, i know how keypads are working!!!  i have a problem with SAGE that turns on automatically the cap locks and, that won't let me type numbers...

this doesn't answer at all the matter here... i've called your customer service and, nobody, after 1h and 47 min was able to help me.. keep transferring and give me tickets number.  So, technical support is not so good , let me tell you that!

Chantal

I'm not a Sage tech, so it's not "my" customer service. I agree with you that customer service is horrible at first touch.

Was just trying to help you, I still don't understant what caps lock has to do with numbers.

Good luck!

Danielle

Chantel is your keyboard hard wired or wireless?  If it is wireless it could be the batteries that is causing you problems.  When my batteries get low they will do odd and unusual things. 

Hello,it's wireless;changed batteriesand, tried another keyboard,brand new. Also reinstalled Sage Completely..  i am discouraged..

Sorry if i offended. It wasn't my intention. Thank you for your support

Chantel, it may be a windows problem:  I found this, try this and see if it helps.  This is the original post: Windows 10 Number Lock Help. This has caused a lot of frustration for many people. I have now discovered the fix for this issue which was actually right underneath our noses. Navigate to: Change Mouse key settings > Mouse > Use mouse keys when Num Lock is on > off.

;-)

This is happening to us as well, but this does not solve the problem. Have you found a solution?

This is happening to us as well, but this does not solve the problem. Have you found a solution?