To say that Sage customer service is atrocious, is actually an understatement. I am currently now on day 3 of trying to get support for an issue. On Tuesday, I tried speaking with chat for an issue that was unresolvable through the agent. I was set for a call back, which of course came hours later when i was out of office. The agent on the phone had sent me an email to contact him when I was back for him to contact me. I emailed him once Tuesday, and than again Wednesday morning. After not hearing back i tried to contact support via phone, and there were no agents so i was disconnected from the call. I again tried to contact via chat, where i waited almost an hour to be connected, spent another 2 hours on chat trying to fix the issue. Again, chat help was not able to resolve the issue. I was told i was set for a callback, and after waiting 6 hours, that call never came. Every single time I need support (which conveniently is listed on the invoice that i pay Sage) it takes hours upon hours, and currently days to fix an issue. This is absolutely not acceptable for a reputable business to allow this constant issue. I absolutely hate dealing with Sage due to this issue. I would like to file a formal complaint in regards to this never ending issue of Sage severely lacking customer support.