Can anyone tell me where i can go to file a complaint?

To say that Sage customer service is atrocious, is actually an understatement. I am currently now on day 3 of trying to get support for an issue. On Tuesday, I tried speaking with chat for an issue that was unresolvable through the agent. I was set for a call back, which of course came hours later when i was out of office. The agent on the phone had sent me an email to contact him when I was back for him to contact me. I emailed him once Tuesday, and than again Wednesday morning. After not hearing back i tried to contact support via phone, and there were no agents so i was disconnected from the call. I again tried to contact via chat, where i waited almost an hour to be connected, spent another 2 hours on chat trying to fix the issue. Again, chat help was not able to resolve the issue. I was told i was set for a callback, and after waiting 6 hours, that call never came. Every single time I need support (which conveniently is listed on the invoice that i pay Sage) it takes hours upon hours, and currently days to fix an issue. This is absolutely not acceptable for a reputable business to allow this constant issue. I absolutely hate dealing with Sage due to this issue. I would like to file a formal complaint in regards to this never ending issue of Sage severely lacking customer support. 

Parents
  • Hi ,

    Very sorry to hear about your experience, thank you for this feedback. I've passed it along to Sage 50 CA Support's Management Team for review and asked them to set up a callback which they've set up (you may have already received it). Also made a note of this on your account (located with your email tied to Sage City) with Service Request 90xxxxxxxx14.  

    Checked the support ticket chat notes regarding your question and found KB 55800 , perhaps you can try the opposite of the below steps:

    Resolution

    The only way to remove the disclosure at this time is to:

    1. Go to Setup, Settings, Receivables, Options
    2. Turn of the Interest Charge for Customer Statements
    3. Click OK

    The compound interest disclosure cannot be modified.


    Warm Regards, 
    Erzsi

Reply
  • Hi ,

    Very sorry to hear about your experience, thank you for this feedback. I've passed it along to Sage 50 CA Support's Management Team for review and asked them to set up a callback which they've set up (you may have already received it). Also made a note of this on your account (located with your email tied to Sage City) with Service Request 90xxxxxxxx14.  

    Checked the support ticket chat notes regarding your question and found KB 55800 , perhaps you can try the opposite of the below steps:

    Resolution

    The only way to remove the disclosure at this time is to:

    1. Go to Setup, Settings, Receivables, Options
    2. Turn of the Interest Charge for Customer Statements
    3. Click OK

    The compound interest disclosure cannot be modified.


    Warm Regards, 
    Erzsi

Children