Hi DR Financial, 

Thanks for reaching out. I have some new tips:

For RDA errors 'shared company is already open', 'company file is already shared with the same id'

• BEFORE attempting to disconnecting from the internet or restoring a backup see if you are able to log in to the file on another machine, see if it is the user or the sysadmin/owner who is not able to log on.
• On the other machine if you are able to log in and open the file on another machine, then log in as the sysadmin/owner of the file on that machine.
• Stop the sharing
• Then reshare the file
• Go back to the computer with the issue
• Try to connect to a shared company and connect to the newly shared file
  
  NOTE: you should only be trying to disconnect from internet if the error is related to the outage that happened on Oct 8 and you've not been able to access the file since then.

Another item is the naming of the offline file that is being re-uploaded. This is detailed in STEP 3 of the blog: How to replace or re-share a Sage 50 CA company file for Remote Data Access?. It states:

• Check your file naming, pull out weird characters  (_ or .) when saving the file to your computer.
• Update for users impacted by the RDA issue on Friday October 9th, 2020, if you are unable to go into the company to stop sharing it, try renaming the local copy that is being created before sharing it. Your original company will still be listed but will become an “orphaned” copy of the company. The Sage KB 107248 provides further details on how to access Sage 50 CA > Settings > Company info, to rename the data file. See below:
  

If all of the above has been tried and the re-share still fails. Let me know and I'll reach out to the team to organize a follow up call with you. It could be that data repair is required.

Warm Regards, 
Erzsi

Hi DR Financial, 

Thanks for reaching out. I have some new tips:

For RDA errors 'shared company is already open', 'company file is already shared with the same id'

• BEFORE attempting to disconnecting from the internet or restoring a backup see if you are able to log in to the file on another machine, see if it is the user or the sysadmin/owner who is not able to log on.
• On the other machine if you are able to log in and open the file on another machine, then log in as the sysadmin/owner of the file on that machine.
• Stop the sharing
• Then reshare the file
• Go back to the computer with the issue
• Try to connect to a shared company and connect to the newly shared file
  
  NOTE: you should only be trying to disconnect from internet if the error is related to the outage that happened on Oct 8 and you've not been able to access the file since then.

Another item is the naming of the offline file that is being re-uploaded. This is detailed in STEP 3 of the blog: How to replace or re-share a Sage 50 CA company file for Remote Data Access?. It states:

• Check your file naming, pull out weird characters  (_ or .) when saving the file to your computer.
• Update for users impacted by the RDA issue on Friday October 9th, 2020, if you are unable to go into the company to stop sharing it, try renaming the local copy that is being created before sharing it. Your original company will still be listed but will become an “orphaned” copy of the company. The Sage KB 107248 provides further details on how to access Sage 50 CA > Settings > Company info, to rename the data file. See below:
  

If all of the above has been tried and the re-share still fails. Let me know and I'll reach out to the team to organize a follow up call with you. It could be that data repair is required.

Warm Regards, 
Erzsi

Thanks for the tips.  I have tried to rename the company, but I still get the same error that a company with that name is already shared...but I can't open it (it just says Download failed) when I try to access this company.  If you are able to organize a call with me this week, that would be great.  Have a great day.