I also cannot sign in...

We also cannot logon today and we cannot get any response from calling as traffic high and they just dismiss you.

I can't get in.  Chat does not respond nor does phone system. 

Chat indicates it's a "known issue" they are working on it and will post a message soon. No timeframe for when the issue will be resolved. Frustrating!

We are completely down, they currently have a known issue, need to know ETA -- do i give my staff a day off

I noticed problems yesterday but was told by SAGE  to call this morning   took a while to get a Chat representative, but I was told the same thing -   guess we just wait and see ! 

Have a great day all  !  

Thank you for starting this.  I also have had problems the last two days and it thought was internet speed as I was told no issues yesterday with Sage on the chat.

The support team is supposed to post here regarding the issues shortly, as per my chat

Same thing here...  Can't connect.  I'm a bit surprised that the problem occured last night and it is not already solvec.

and no response from chat or by calling them...

I spoke to someone on chat and they said it is a known issue and that they are working on it. No time estimate. Ugh! They said to go here...https://www.sagecity.com/global-resources to find updates on the situation. I have been there and I'm not sure where I am supposed to find that info. 

Same issue..,please anyone woho succeed in signing in without calling service dpt inform us 

Hi ,  I can't log in either .  The log in process changed over night , How does that happen?  I'm not set for auto updates . AND when you call you get told their phone lines went down last night and they can't call back customers.   Can't get on support .  HOW do we do our work for the day  ? AND HOW are they going to fix this  , if they can't get messages to us ?    

I was told the same thing. 

Can't get into any Sage Connect files.  This is completely unacceptable.  Cloud computing my.  How about some information.  I can't find a way to even open the local Sage file that is supposed the one used for the share.

I am having the same problem...so frustrating. cant even reach anybody by phone. This is totally unacceptable!!!

I just got off a chat call   

"Unfortunately, Sage Remote Data Access service is currently down. The Research and Development to is working to resolve the issue as soon as possible. Currently there is no estimated time that it will be issue fix, but hopefully it will be soon. We do apologize for the inconvenience. " and when I said how will we know WHEN / IF it is fixed since you are not communicating with us  the chat said:

I can't sign in either.   Very frustrating not being able to speak with anyone! 

thanks so much for the update:)

THANKS !

Thanks for the update ! 

Please follow this post for the latest info:

https://www.sagecity.com/ca/sage_50_accounting_ca/f/sage-50-ca-announcement-news-and-alerts/156655/partial-outage-for-sage-remote-data-access-formerly-sage-drive 

Just got this email

Service interruption   Outage reported on Remote Data Access (Sage Drive) October 2, 2020

We are aware that some customers are experiencing issues with Sage 50cloud and Remote Data Access (formerly Sage Drive). The issue is currently being investigated and we ask that you hold off on attempting to log in until this issue is resolved. We will be posting status updates on our Status site; please visit status.sage.com. We're working hard to resolve this issue as soon as possible and we apologize for any inconvenience this disruption may cause.

I have had problems for about a week . kept on telling me someone on my computer was already signed in . I spent all day Tuesday, trying to get this resolved . when i finally reached someone we spent over one hour resolving the problem.

Now it is happening again.