Hi @Cathy Carnevale,

Thanks for reaching out. Did you ever find an answer for this issue? If you are still looking for guidance, please let us know and we can try to point you in the right direction or suggest some resources or next steps. Had a quick look and found this KB 82587 with tips on what to do when "Cloud backups are not created in Microsoft 365 when the Scheduled Backup runs."

Warm Regards,
Erzsi