TRYING TO REACH SOMEONE AT SAGE re: Updating our Credit Card Information

Question

Hello All, 
 We have have been trying to update our credit card with Sage for over a week now! 
 This has been the most frustrating process; waiting on the line for hours only to be put back on hold again and then having our call dropped TWICE, logging in to the portal and finding out that I could not give payment details for the credit card (only our Direct of Finance has access); getting the Director to log in to the portal and being told that only the Director could give those details... when she is the one trying to give those details!! WHAT. THE. HECK. 
 Can someone please help us?! We just want to update our credit card so that we can pay you. Why is this so difficult... 
 Maybe we should move to QuickBooks. 
 Thank you. 
 Laura Stevens

Erzsi_I · Answer

Hello Laura Stevens , 
 Thanks for reaching out. Did you email the team at customer.portal@sage.com or reach out to the Sage 50 CA service team at 1-888-222-8985? I see your email tied to the account ending 400xxxxx749. Note that only the username (linked to the primary contact) on the account can update the credit card details. See these steps for more info http://1sa.ge/S23j30rbfNe 
 
 So you'd need to log on with the general Finance Department email who's access has now been fixed. The temporary password assigned was expired, look for an email requesting password reset. 
 
 Warm Regards, Erzsi

Sage 50 Canada

TRYING TO REACH SOMEONE AT SAGE re: Updating our Credit Card Information

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