balance of my retained earnings account is incorrect after closing the fiscal year 2017 to 2018

I have always checked our Integrity Summary but for some reason the last couple years it was missed.  Our TB year end for 2017 was balanced but TB for Jan 1 2018 was out and it now has carried over into the TB year end for 2018  and TB for Jan 1 2019 with an accumulated number. Total Debits and Total Credits - (Credits have a higher amount) Does anyone know if tech support will help us out and try to fix this if possible? We have an older version 2011 Release F. (if its not broken) Slight smile  I was reading in the forum with issues of power outages possibly causing problems, we have had them sometimes throughout the past years during office hours?  TIA

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