We are using 2011 version of Sage on Windows 10. The system times out when we are trying to open the database with the message "Sage not responding". It looked like there was a Windows update around the same time so we backed it but the same message appears. Before I do anything else I thought I would check with people who know more than I do. Thank-you everyone for any help that can be given. Victoria
If this is all happening on a local workstation (not over a network to another computer where the data is stored)
1. Open the sample company. If that works, the software and the workstation are probably OK.
2. Try restoring the data to a temporary folder, or with a name like 'RestoreTest' that can't interfere with your company data.
Thank-you! I will try what you suggest if I can find the right place to sign in. I know this sounds stupid but the way I have been shown to go into the system doesn't take me to the main screen where I can select the company. No one really knows how to use it and it has not been updated in forever ... the shortcut shows the file CAN2011 - Forms - SAI. The system immediately goes to open the database from that point where it never connects. I have tried going through the menu options in Windows and end up in the same place with the same result. I checked Connection Manager and it shows it is running. So if I can figure out where the sample company is...or even the data... Thanks again!
The sample company is called 'universl.sai', and the location is usually in the public or my documents folders (Microsoft seems to change the names every version, and likes to hide file extensions)
You may be able to find both the company data and the sample company data by searching for *.SAI from Windows explorer.
Sage 50 stores the version of the file, the company name, and a few other details in the file with the .SAI extension. There should be a matching folder (where the data lives) with a .SAJ extension. Use 'Open file location' to see what's there.
When you double-click on the .SAI file, a complicated 'Rube Goldberg' process is kicked off between Windows calling the Sage 50 program that calls MySQL to load the actual data, then send back a network connection through any firewall, so lots of moving parts. Great when it works...
The Sample Company can be found here in Windows 10
All of the Sample companies are in those folders for the 2011 version. You will choose the last folder based on whether you have Sage Pro, Premium, or Quantum.
Next thing you can do to help find your file is in the Windows 10 Task bar there is a text boxed you can type in the following *.sai . The system will search for any file ending with the extension of sai Or open File Explorer and search on there for *.sai
Hope this helps
Thanks so much. I am part time so will be back in the church on Saturday night to try these ideas out.